Senior Enrollment Operations Coordinator

Brandeis University; United States; Híbrido; USD 51.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition assistance for employees

Generous 403b match

Medical, dental and life insurance

Hybrid position

Descripción de la vacante

Brandeis University is seeking a Senior Enrollment Operations Coordinator to ensure accurate processing of application materials and support prospective students through professional communications across multiple channels. The role leverages Slate CRM to manage emails and SMS campaigns, supervise student workers, and maintain data integrity.

The position offers a hybrid work arrangement with a pay range of $51k–$54k and a strong benefits package including tuition assistance, a generous 403b

Formación

• BA/BS required.
• 1+ years relevant professional experience.
• Familiarity with CRM systems, preferably Technolutions Slate.
• Basic proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

Responsabilidades

• Manage intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters; conduct outreach to applicants.
• Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
• Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.
• Execute data hygiene protocols and ensure accurate data entry in the Slate CRM.
• Manage the operational communications calendar and targeted email/SMS campaigns; collaborate with Enrollment Marketing.
• Coordinate day-to-day operational logistics, mail processing, secure document handling, and office supplies; staff events.

Descripción del empleo

Brandeis University is delighted to announce a career opportunity as the Senior Enrollment Operations Coordinator. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match. The Senior Enrollment Operations Coordinator ensures accurate and timely processing of application materials and supports prospective students through professional communication across multiple channels. Leveraging the Slate CRM, they manage operational email and SMS campaigns, supervise a team of operational student workers, and maintain data integrity. This role also provides essential logistical and operational support for both the undergraduate and graduate admissions office, contributing to daily operations, recruitment events, and overarching enrollment strategies. The hiring range for this position is $51k - $54k. This is a hybrid position.

Key Responsibilities

• Application Workflow and Service Support

  • Manage the intake and matching of incoming application materials with student records in Slate CRM.
  • Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.
  • Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
  • Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.

• Data Integrity and Systems Hygiene

  • Execute routine data hygiene protocols, including auditing and consolidating duplicate records within the Slate CRM.
  • Ensure that contact cards and other student leads received by counseling staff are entered into the CRM in a timely and accurate manner.
  • Monitor data entry processes performed by student staff to ensure accuracy and efficiency.

• Operational Communications

  • Manage and execute the operational communications calendar, including targeted email and SMS campaigns.
  • Collaborate closely with the Enrollment Marketing team to ensure communications align with broader recruitment goals and university branding.

• General Office Support

  • Coordinate day-to-day operational logistics, including mail processing, secure document handling, and ordering and organizing office supplies.
  • Assist with preparing materials and staffing events as needed.

Education and Work Experience

• BA/BS required.
• 1+ years relevant professional experience.

What you need to succeed

• Familiarity with CRM systems, preferably Technolutions Slate.
• Basic proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").

COME WORK WITH US

Brandeis University is a great employer for all the same reasons it is an outstanding university. Its commitment to inclusion, dedication to lifelong learning and commitment to excellence are just a few of the reasons our workplace culture shines bright. We take pride not only in maintaining this culture, but expanding it — by recruiting and retaining outstanding employees who share our values and enrich Brandeis University overall.

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status or any other category protected by law (also known as membership in a "protected class").

The health and safety of the Brandeis community is important. While not required, we strongly recommend that employees are fully vaccinated. For additional information feel free to review the Human Resources Office website.

Certain positions at Brandeis University may require a background check. To review this policy, visit our website at http://www.brandeis.edu/human-resources/onboarding/index.html