Enrollment & Guest Experience Specialist

Aqua-Tots Development; Oklahoma City (OK); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Weekly Pay

Holidays off

Flexible scheduling

401k Opportunities

team incentives and potential bonuses

Growth and advancement opportunities

Health Insurance w/ HSA & FSA options

Employer-paid dental and vision

401(k) with company match

Paid Time Off (PTO)

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim Schools in Oklahoma City is seeking a part-time Family Experience Teammate to drive enrollment and deliver a high-quality Aqua-Tots experience at the front desk.

You will connect with families, guide program options, manage inquiries, and support sales conversations while maintaining a welcoming, team-oriented environment; flexible evenings and Saturdays required.

This role offers weekly pay, holidays off, and opportunities for advancement within our expanding organization.

Qualifications

• Sales or customer-facing experience preferred (retail, service, or membership sales is a plus)
• Strong communication and relationship-building skills
• Comfortable working toward goals, metrics, and accountability
• Highly organized, proactive, and detail-oriented
• Positive attitude with a team-first mindset
• Availability to work evenings and weekends

Responsibilities

• Drive Enrollment & Sales - Connect with new and returning families to convert leads into enrollments. Confidently guide families through program options, schedules, and promotions.
• Manage Leads & Follow-Up - Track and follow up on web leads, inquiries, and tours to ensure no opportunity is missed and every family receives timely communication.
• Support Front Desk Sales Execution - Partner with the front desk team to reinforce sales best practices, support enrollment conversations, and ensure consistency in messaging.
• Guide the Family Journey & Experience - Deliver a welcoming, informative, and professional experience for every family interaction, building trust and long-term relationships.
• Track Performance & Results - Monitor leads, conversions, and follow-ups to support school enrollment goals and overall performance.
• Represent the Aqua-Tots Brand - Uphold a high standard of professionalism, warmth, and integrity in all interactions.

Job description

Aqua-Tots Swim Schools in Oklahoma City is seeking a part-time Family Experience Teammate to drive enrollment and deliver a high-quality Aqua-Tots experience at the front desk.

You will connect with families, guide program options, manage inquiries, and support sales conversations while maintaining a welcoming, team-oriented environment; flexible evenings and Saturdays required.

This role offers weekly pay, holidays off, and opportunities for advancement within our expanding organization.