Enrollment & Family Access Coordinator

The Community Group; Massachusetts; On-site; USD 42,000 - 55,000; Full time

Job summary

The Community Group in Lawrence, MA is seeking a Program Enrollment Specialist to manage an assigned portfolio, perform intake and reassessment, and ensure compliance with EEC policies for supportive, income-eligible and voucher contracts. This is a full-time position reporting to the Program Enrollment Manager.

The role supports front desk operations, data entry into ELV & CCFA databases, and ensuring accurate enrollment records while maintaining confidentiality and a customer-centered approach

Qualifications

• High School Diploma is required.
• Associate’s Degree in related field is preferred.
• Demonstrated customer service orientation.
• Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT);
• Excellent verbal and written communication skills;
• Strong math & logic skills;
• Works well in a team environment and independently when needed;
• Flexibility, patience and a sense of humor essential.

Responsibilities

• Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts.
• Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA;
• Manage and maintain 100% slot capacity for program;
• Recruit for program waitlist and fill slot openings;
• Develop competency around complete attendance and billing cycle;
• Provide back up to other Enrollment Specialist when needed;
• Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;
• Complete and ensure 100% quality control accuracy for intakes and reassessments;
• Maintain strict confidentiality according to agency and state policies;
• Assist with main line phone calls and transfer to appropriate extension;
• Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;
• Manage internal program waitlist and ensure Kinderwait is being updated;
• Maintain open communication with parents, co-workers, and programs;
• Maintain a professional manner at all time with parents, co-workers, and programs;
• Attend regularly scheduled staff meetings; and
• May be assigned other duties as needed by supervisor.

Skills

Customer service

Verbal communication

Written communication

Team player

Independent worker

Flexibility

Humor

Math & logic

Education

High School Diploma

Associate’s Degree

Tools

ELV

CCFA

KINDERWAIT

Job description

The Community Group in Lawrence, MA is seeking a Program Enrollment Specialist to manage an assigned portfolio, perform intake and reassessment, and ensure compliance with EEC policies for supportive, income-eligible and voucher contracts. This is a full-time position reporting to the Program Enrollment Manager.

The role supports front desk operations, data entry into ELV & CCFA databases, and ensuring accurate enrollment records while maintaining confidentiality and a customer-centered approach