Enrollment Specialist

Paycom - ATS; Lawrence (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Community Group is a private nonprofit organization providing education and child care services since 1970. The Program Enrollment Specialist will manage intake eligibility, maintain program capacity, and support billing processes while ensuring confidentiality and high-quality data entry.

Colleagues will rely on your strong customer service, communication, and teamwork skills to coordinate with families and program staff. This is a full-time on-site role in Lawrence, MA.

Qualifications

• Demonstrated customer service orientation.
• Strong computer skills (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong math and logic abilities.
• Works well in a team and independently when needed.

Responsibilities

• Process intake/reassessment eligibility for families and document collection.
• Ensure 100% slot capacity and manage waitlists for programs.
• Handle fee calculations, data entry, and billing in ELV & CCFA systems.
• Provide backup for front desk and respond to payment issues with families.
• Maintain confidentiality and accurate quality control of intakes and reassessments.
• Support communications with parents and program staff as needed.

Skills

Customer service

Computer skills

Communication

Math & logic

Teamwork

Education

High School Diploma

Associate’s Degree

Tools

ELV

CCFA

KINDERWAIT

Job description

The Community GroupThe Community Group (TCG) is a private, nonprofit organization creating opportunities through education since 1970. TCG manages a range of programs, including a network of early childhood and out-of-school time programs, a network of charter and district public schools, consulting and training programs, and a child care resource and referral program, Child Care Circuit.Role Summary:The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a full-time position and reports to the Program Enrollment Manager.Responsibilities (include but not limited to):Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts;Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA;Manage and maintain 100% slot capacity for program;Recruit for program waitlist and fill slot openings;Develop competency around complete attendance and billing cycle;Provide back up to other Enrollment Specialist when needed;Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;Complete and ensure 100% quality control accuracy for intakes and reassessments;Maintain strict confidentiality according to agency and state policies;Assist with main line phone calls and transfer to appropriate extension;Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;Manage internal program waitlist and ensure Kinderwait is being updated;Maintain open communication with parents, co-workers, and programs;Maintain a professional manner at all time with parents, co-workers, and programs;Attend regularly scheduled staff meetings; andMay be assigned other duties as needed by supervisor.High School Diploma is required;Associate’s Degree in related field is preferred;Demonstrated customer service orientation;Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT);Excellent verbal and written communication skills;Strong math & logic skills;Works well in a team environment and independently when needed;Flexibility, patience and a sense of humor essential.EEO Statement/Commitment to DiversityThe Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.E-Verify NoticeThe Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.