Enrollment Experience Lead – Family Success

MeBe; Fresno (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Industry benchmarked pay

Twenty-nine paid days off

Medical, Vision, Dental- 80% Employee,

50% Dependents

Life, AD&D, Accident, Hospital Indemn.

Pet insurance discount

401k program

Monthly CEU Trainings

Tuition discounts

Job summary

MeBe is seeking a Manager – Family Intake & Enrollment to lead the Family Success Liaison team from inquiry to service start. Build a high-quality, efficient enrollment path with data-driven improvements, while supporting families through a complex decision process.

You will own lead-to-enrollment performance, collaborate with Site Directors, Operations, and Business Development, and optimize CRM workflows to ensure timely follow-through and exceptional family experience.

Qualifications

• Leadership experience directing a client-facing team with coaching and performance management.
• Proven ownership of intake-to-enrollment metrics and funnel optimization.
• Experience owning CRM and communications systems including configuration and automation.
• Strong process-improvement mindset with measurable impact.
• Ability to translate performance data into actionable improvements.
• Excellent verbal and written communication with families and providers.
• Cross-functional collaboration across Site Directors, Operations, BD, and clinical leaders.
• Experience in ABA or high-touch healthcare services preferred.
• Must pass background check.

Responsibilities

• Family Discovery: Ensure families receive comprehensive, whole-child discovery across developmental, communication, sensory, social, behavioral, and educational needs.
• Family Access Operations: Guide families through insurance verification, benefits education, and funding workflows with clear guidance.
• Systems & Technology Ownership: Manage CRM and customer communications systems (Zoho CRM, Zoho Bookings, RingCentral) including configuration and automation.
• Quality Systems & Controls: Establish templates, workflows, and reporting to ensure high-quality execution and CRM hygiene.
• FSL Team Leadership & Performance: Hire, train, coach, and performance-manage the FSL team; review activity and progression.
• Lead-to-Enrollment Performance: Own funnel metrics, improve response times, discovery calls, and enrollment conversions.
• Clinical Capacity & Site Partnership: Align family intake with clinical capacity and site growth goals.
• Referral Partner Collaboration: Strengthen referrals and maintain timely, professional provider communications.

Skills

Team Leadership

Enrollment Pipeline

CRM Systems

Process Improvement

Data & Performance

Family Communication

Cross-Functional Collaboration

ABA/Healthcare Experience

Background Check

Tools

Zoho CRM

Zoho Bookings

RingCentral

Job description

MeBe is seeking a Manager – Family Intake & Enrollment to lead the Family Success Liaison team from inquiry to service start. Build a high-quality, efficient enrollment path with data-driven improvements, while supporting families through a complex decision process.

You will own lead-to-enrollment performance, collaborate with Site Directors, Operations, and Business Development, and optimize CRM workflows to ensure timely follow-through and exceptional family experience.