Family Experience & Enrollment Manager

Children's Lighthouse Early Learning School; Parker (CO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Job summary

Children’s Lighthouse Parker is seeking a warm, energetic Customer Service Manager to lead the front office, greet families, and guide enrollment from the first tour through enrollment and beyond.

You will manage tours, answer phones and emails professionally, support family retention initiatives, and collaborate with center leadership on administrative tasks and events to create an exceptional family experience.

Qualifications

• Strong communication and customer service skills.
• Friendly, positive, and professional attitude.
• Excellent organization and multitasking abilities.
• Experience in childcare, education, hospitality, sales, or customer service preferred.
• Comfortable using computers, email, and office software.
• Passion for working with families and children.

Responsibilities

• Greet and assist prospective and current families.
• Lead tours and help families through the enrollment process.
• Answer phones, emails, and parent inquiries professionally and promptly.
• Support family retention and customer satisfaction initiatives.
• Maintain student records and enrollment documentation.
• Assist with marketing, community outreach, and events.
• Support center leadership with administrative and operational tasks.
• Create a welcoming, positive, and professional front-office environment.

Skills

Strong communication

Customer service

Friendly, positive attitude

Excellent organization

Multitasking abilities

Experience in childcare/education/hosp

Job description

Children’s Lighthouse Parker is seeking a warm, energetic Customer Service Manager to lead the front office, greet families, and guide enrollment from the first tour through enrollment and beyond.

You will manage tours, answer phones and emails professionally, support family retention initiatives, and collaborate with center leadership on administrative tasks and events to create an exceptional family experience.