Family Engagement & Enrollment Specialist (Day Hours)

People, Incorporated; Fall River (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

People, Incorporated is hiring a Family Engagement and Enrollment Coordinator to foster strong relationships with families and support enrollment, engagement, and daily program operations.

You will work on enrollment management, financial assistance administration, and family referrals, collaborating with educators and community partners to strengthen family involvement in children's education. This role supports program operations and coverage as needed.

Qualifications

• Bachelor’s degree or three years’ experience in human services.
• Knowledge of local community-based resources for children and families.
• Excellent oral and written communication skills.
• Ability to facilitate parent groups and family activities.
• Teamwork and collaboration in a multi-disciplinary team.
• Must pass orientation, in-service training, and supervisory observation.

Responsibilities

• Serve as primary point of contact for prospective and enrolled families; provide welcoming service.
• Enroll children per contracting agencies; conduct intake and family assessments.
• Maintain enrollment, attendance, and family records per funding source requirements.
• Determine eligibility for childcare financial assistance; manage waitlists.
• Conduct family needs assessments and provide referrals to services.
• Coordinate enrollment tours, orientation meetings, and transition activities.
• Attend meetings to stay informed about available resources for families.
• Collaborate with staff to communicate enrollment, schedules, and family needs.
• Provide front desk coverage and respond to inquiries; perform admin tasks.
• Support program operations and staffing to ensure safe ratios.

Skills

Oral and written communication

Relationship building

Customer service

Teamwork

Education

Bachelor's degree or 3 years human services experience

Job description

People, Incorporated is hiring a Family Engagement and Enrollment Coordinator to foster strong relationships with families and support enrollment, engagement, and daily program operations.

You will work on enrollment management, financial assistance administration, and family referrals, collaborating with educators and community partners to strengthen family involvement in children's education. This role supports program operations and coverage as needed.