Enrollment CRM Lead: Strategy, Training & Reporting

Kettering Health; Kettering (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kettering Health is seeking a CRM Administrator for the Enrollment Management team in Kettering, OH. The role leads CRM usage and day-to-day operations, supporting recruitment and enrollment initiatives.

Responsibilities include developing communications, reporting, and training content, while coordinating with IS/IT and Student Services to optimize processes. Bachelor's degree and 1 year CRM experience required.

Qualifications

• Bachelor’s degree in BA, HR Mgmt, Admin, or related field; 1 year of professional experience.
• Experience with CRM software, customer service, and operational improvement.
• Proficiency with MS Office, project organization, report building, and system monitoring.
• Analytical requirements analysis skills.

Responsibilities

• Lead CRM usage and operations in Enrollment Management.
• Create communications strategies, content, reporting, and training for CRM.
• Collaborate with IT, IS, and Student Services to ensure effective processes; implement improvements.
• Assist Associate Dean in tracking recruitment effectiveness.

Skills

CRM software

Customer Service

Operational Improvement

Project organization

Report building

System monitoring

Requirements analysis

Education

Bachelor's degree in BA, HR Mgmt, Admin, or related

Tools

MS Office

Job description

Kettering Health is seeking a CRM Administrator for the Enrollment Management team in Kettering, OH. The role leads CRM usage and day-to-day operations, supporting recruitment and enrollment initiatives.

Responsibilities include developing communications, reporting, and training content, while coordinating with IS/IT and Student Services to optimize processes. Bachelor's degree and 1 year CRM experience required.