KC CRM Administrator - Enrollment Services

Kettering Health; Kettering (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kettering Health is seeking a CRM Administrator for the Enrollment Management team in Kettering, OH. The role leads CRM usage and day-to-day operations, supporting recruitment and enrollment initiatives.

Responsibilities include developing communications, reporting, and training content, while coordinating with IS/IT and Student Services to optimize processes. Bachelor's degree and 1 year CRM experience required.

Qualifications

• Bachelor’s degree in BA, HR Mgmt, Admin, or related field; 1 year of professional experience.
• Experience with CRM software, customer service, and operational improvement.
• Proficiency with MS Office, project organization, report building, and system monitoring.
• Analytical requirements analysis skills.

Responsibilities

• Lead CRM usage and operations in Enrollment Management.
• Create communications strategies, content, reporting, and training for CRM.
• Collaborate with IT, IS, and Student Services to ensure effective processes; implement improvements.
• Assist Associate Dean in tracking recruitment effectiveness.

Skills

CRM software

Customer Service

Operational Improvement

Project organization

Report building

System monitoring

Requirements analysis

Education

Bachelor's degree in BA, HR Mgmt, Admin, or related

Tools

MS Office

Job description

Job Details Kettering College | Kettering |Full Time|Days

Responsibilities & Requirements CRM Administrator, Kettering Medical Center, Kettering, OH. Lead usage & op of Customer Relationship Management (CRM) software. Resp for day-to-day ops & strategy implem in CRM system in Enrollment Mgmt for Kettering College. Resp for pr activities & events & recruitment on & off campus. Create comm strategies & content, reporting, training & mgmt of system. Work closely w/Kettering College IS/IT & Student Services to ensure processes are effective & efficient or need to be adjusted or created. Asst Assoc Dean in tracking effectiveness of recruitment efforts. Work in Office of Admissions. Min req: Bachelor’s in BA, HR Mgmt, Admin, or related & 1 yr of related prof exp, incl 1 yr exp w/each of the following: CRM software; Customer Service; Operational Improvement; MS Office; proj org; product configuration; Report building; System monitoring; & requirements analysis.

Overview Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.