Enrollment Coach - Build Student Success in Higher Ed

Capital University; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision Insurance

401K plan

Unlimited PTO

Wellness Program

Flexible work model

Casual work environment in CherryCreek

Job summary

Human Capital Education (HCE) is seeking an Enrollment Coach to guide prospective students through the admissions process in Denver, CO. You will provide programmatic information, answer questions, and apply a consultative, solution-based approach to help applicants identify the right university program.

In this role, you’ll build relationships via phone, email, and text, manage the applicant funnel to meet KPIs, collaborate with Enrollment Services, and contribute to a supportive, casual work

Qualifications

• Bachelor's degree required.
• Experience in customer service or sales.
• Strong relationship-building skills over phone, text and email.
• Familiarity with Salesforce or a similar CRM.
• Positive attitude and teamwork mindset.

Responsibilities

• Initiate outreach to engage prospective students through phone, email, and text to facilitate application and enrollment in a university program.
• Build and maintain strong relationships with prospective students, supporting from initial inquiry through receipt of an admissions decision.
• Manage full applicant funnel, meeting key benchmarks, metrics, and KPIs.
• Meet regularly with the Enrollment Services Manager to monitor individual applicant status and overall pipeline progress.
• Identify and communicate programmatic trends, applicant feedback, and enrollment insights.

Skills

Customer service

Sales background

Relationship building

CRM experience

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Human Capital Education (HCE) is seeking an Enrollment Coach to guide prospective students through the admissions process in Denver, CO. You will provide programmatic information, answer questions, and apply a consultative, solution-based approach to help applicants identify the right university program.

In this role, you’ll build relationships via phone, email, and text, manage the applicant funnel to meet KPIs, collaborate with Enrollment Services, and contribute to a supportive, casual work