Enrollment Coach

Montgomery County Community College; Pottstown, Northern (Montgomery County, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work option

Job summary

Montgomery County Community College is seeking an Enrollment Coach to guide prospective students through the enrollment process, using CRM to track progress and provide timely information on programs and financial aid.

You will conduct campus tours, presentations and off-campus events, travel between campuses as needed, and work evenings and weekends to meet enrollment goals. Strong communication and customer service skills are essential.

Qualifications

• Associate's degree required.
• Bi-lingual preferred.
• Experience with CRM and database software.
• Proven ability to meet or exceed goals.
• Customer service and sales or marketing experience.
• Experience in student services in higher education.
• Excellent oral and written communication.
• Ability to work a flexible schedule including days, evenings and weekends.
• Ability to travel to off-campus sites.

Responsibilities

• Serve as primary contact for prospective students/applicants with accurate information.
• Follow up with prospects using CRM to monitor progress through enrollment.
• Meet pre-determined enrollment goals per semester.
• Conduct campus tours, presentations and off-campus events.
• Perform other duties as assigned.

Skills

Oral and written communication

Customer service

Sales or marketing experience

Flexible schedule

Willingness to travel

Education

Associate's degree

Tools

CRM tools

Database software

Job description

The Enrollment Coach is responsible for building relationships with prospective students and applicants through phone, email, text and in person contact to assist them with navigating the College’s enrollment processes. In addition, the Enrollment Coach will meet with prospective students and applicants to discuss academic programs, financial aid information and options, course options and answer any questions for the purposes of recruitment and enrollment. Enrollment Coaches must have an understanding of academic advisement, customer relationship management (CRM) tools, database tracking, and report generation. The Enrollment Coach is responsible for funnel management and is expected to assist with college tours, campus presentations and off campus events.

Evenings and weekends required as needed, especially during peak times of the year.

*This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location is the Pottstown campus.

**This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances for employment.

***This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

This posting will accept applications through Sunday, October 11th.

• Serve as the primary point of contact for proscpective students/applicants providing consistent, accurate, and timely information about the College's policies and programs.
• Using proper funnel management, consistently follow-up with prospects and applicants utilizing the customer relationship management (CRM) tool to monitor their progress as they move through the enrollment process. CRM records must be updated accurately and in real time when working with the prospective student/applicants.
• Meet pre-determined enrollment goals per semester.
• Conduct campus presentations/tours and off-campus events as needed.
• Perform other duties as assigned.

• Associate's degree.
• Bi-lingual preferred.
• Demonstrated experience in customer relationship management tools (CRM) and database software use.
• Proven ability to meet or exceed individual goals and positively contribute to overall team goals.
• Customer service and sales or marketing experience.
• Previous experience working in student services in a higher education environment.
• Excellent oral and written communication skills.
• Ability to work a flexible schedule including days, evening and weekends.
• Ability to travel to off-campus sites.

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes. Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at [e-mail]. All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [e-mail] or 215-619-7383.