Part-Time Student Services Assistant

The Chronicle Of Higher Education, Inc.; Pottstown (Montgomery County); On-site; USD 20,664,000 - 28,929,600; Part time

Job summary

Montgomery County Community College is seeking a Part-Time Student Services Assistant to support both new and returning students. You will staff the Welcome Desk, assist Enrollment Services, and provide in-person and back-office support across multiple touchpoints, including Self-Service systems to promote student success.

Hours are 25 per week (up to 29 during peak times), with a primary office at the Pottstown campus and travel across campuses as needed. A flexible work option is available.

Qualifications

• High School diploma or GED required; 3 years related experience OR Associate degree with 1–2 years related experience.
• Excellent written and oral communication skills.
• Proficiency in computer skills and basic software usage.
• Ability to take initiative and work with minimal supervision.

Responsibilities

• Support the Student Services Welcome Desk and the Enrollment Services team.
• Provide front-line customer service to students at the Welcome Desk and via various channels.
• Assist with back-office duties and data entry in Self-Service systems.
• Travel between campuses and off-site locations as needed; primary location is the Pottstown campus.

Skills

Customer service

Communication

Computer skills

Multitasking

Education

High School diploma or GED; Associate degree preferred

Job description

Montgomery County Community College invites applications for the Part-Time Student Services Assistant position. The Part-time Student Services Assistant will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back‑office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self‑Service systems to support student success.

Hours: Monday through Friday: 8:00am-1:00pm and Saturday’s as needed.

This position is 25 hours per week. During peak times, the employee may work up to 29 hours.

This position has college-wide responsibilities and requires travel between all campuses and off‑site locations. The primary office location will be the Pottstown campus.

This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

ESSENTIAL KNOWLEDGE & SKILLS

Education/Training/Work Experience

• High School diploma or GED required with 3 years work related experience required OR Associate’s degree may be preferred with 1 to 2 years work related experience required Proficiency in computer skills required Excellent communication, both written and oral required

Specialized Knowledge & Skills

• Specialized training in specific software or process may be required
• Customer service skills
• Problem‑solving skills
• Ability to take initiative and work with minimal supervision

Additional Information Required

• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload
• Ability to use some discretion and judgment
• Ability to work within a team‑oriented setting

Apply online: For the complete job description and to apply for this position, please visit https://www.mc3.edu/employment-opportunities This position is open until filled.

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.

Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at [e-mail].

All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [e-mail] or 215-619-7383.