Part-time Student Services Assistant

Montgomery County Community College; Center Square, Northern (PA, KY); Hybrid; USD 18,000 - 24,000; Part time

Benefits offered by this job

Flexible work options

Travel between campuses

Job summary

Montgomery County Community College is seeking a Student Services Assistant to support students across campuses, with primary duties at the Blue Bell campus. You will assist at the Welcome Desk, support Enrollment Services, and provide Testing Center help.

The role involves a mix of in-person and back-office tasks, including cashiering, document processing, and coordinating with Advisors and Financial Aid staff. A flexible work option is available.

Qualifications

• High School diploma or GED required with 3 years work related experience required.
• Associate’s degree may be preferred with 1 to 2 years work related experience required.
• Proficiency in computer skills required.
• Excellent communication, both written and oral required.
• Customer service skills and problem-solving abilities expected.

Responsibilities

• Support the Student Services Resource Center and Welcome Desk duties, both in person and back-office.
• Provide Financial Aid and Enrollment Services assistance; process requests and maintain records.
• Perform cashiering, tuition payments, and account reconciliations; process transcripts and registrations.
• Assist Testing Center with coverage, placement testing, exemptions, and scheduling.
• Coordinate with Advisors and FA staff; schedule appointments and respond to inquiries.

Skills

Customer service

Communication skills

Problem-solving

Initiative

Teamwork

Attention to detail

Education

High School diploma or GED

Associate’s degree preferred

Tools

Openscape

Job description

The available shifts are as follows:

Position 1: Monday through Friday: 8:00AM to 1:00PM, and Saturdays as needed.

Position 2: Monday through Thursday, 2:00 PM to 7:00 PM; Friday: 12:00 PM to 5:00 PM, and Saturdays as needed

These positions are 25 hours per week. During peak times, the employee may work up to 29 hours.

*These positions have college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

**These positions have been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

The Student Services Assistant is responsible for providing support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back-office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

Student Services

ESA/SSRC

• Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
• Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
• Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
• Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
• Perform other duties as assigned

Student Services Welcome Desk

• Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
• Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
• Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
• Use of imaging system to link relevant documents to electronic student record.
• Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
• Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.

Test Proctoring

• Assist Testing Center with coverage
• Provide support with placement testing, exemptions, and scheduling

Education/Training/Work Experience

• High School diploma or GED required with 3 years work related experience required OR
• Associate’s degree may be preferred with 1 to 2 years work related experience required
• Proficiency in computer skills required
• Excellent communication, both written and oral required

Specialized Knowledge & Skills

• Specialized training in specific software or process may be required
• Customer service skills
• Problem-solving skills
• Ability to take initiative and work with minimal supervision

Additional Information Required

• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload
• Ability to use some discretion and judgment
• Ability to work within a team-oriented setting

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes. Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at [e-mail]. All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [e-mail] or 215-619-7383.