Engraving & Retail Specialist — Gift & Customer Experience

United States Senate; Washington (District of Columbia); On-site; USD 19,000 - 30,000; Full time

Job summary

The United States Senate store offers a role in retail, engraving, and customer service, assisting staff and customers with gift items. You will help maintain store and warehouse inventory while following Secretary of the Senate policies.

In this position you will handle sales, process cash and card transactions, explain shipping and engraving options, and prepare items to ship. You must resolve customer questions and support mail orders placed by phone or in person.

Qualifications

• Assist customers with gift selection, inquiries, purchases, and returns.
• Process cash and credit card transactions and provide receipts.
• Explain custom options, shipping, engraving, and product information.
• Assist with maintaining store and warehouse inventory.
• Work independently within Senate policies and procedures.

Responsibilities

• Provide customer service to patrons of the store.
• Process mail orders transacted by phone or in person.
• Assist customers with engraving and gift options.
• Resolve customer complaints.
• Determine shipping charges and prepare items to ship.

Skills

Customer service

Cash handling

Engraving

Inventory management

Independent judgement

Tools

POS system

Job description

The United States Senate store offers a role in retail, engraving, and customer service, assisting staff and customers with gift items. You will help maintain store and warehouse inventory while following Secretary of the Senate policies.

In this position you will handle sales, process cash and card transactions, explain shipping and engraving options, and prepare items to ship. You must resolve customer questions and support mail orders placed by phone or in person.