Customer Experience Specialist - Gift & Jewelry Retail

The Paper Store, Inc.; Concord (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Paper Store, Inc. in Concord, NH is seeking a Sales Associate to deliver world-class service under the G.U.E.S.T. program. You will greet customers, assess needs, explain product benefits, and process purchases at the POS while maintaining merchandising standards in a fast-paced environment.

Ideal candidates are customer-focused, able to multitask, and comfortable working nights, weekends, and holidays. Some locations may offer ear piercing responsibilities with strict safety guidelines.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
• Possess an ability to work well in a team environment.
• Proficient in using Microsoft Office and POS Systems.
• Ability to stand for long periods of time.
• Professional conduct, demeanor and attire, in compliance with company dress code.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Skills

G.U.E.S.T. service

Sales experience

POS Systems

Microsoft Office

Teamwork

Tools

POS Systems

Microsoft Office

Job description

The Paper Store, Inc. in Concord, NH is seeking a Sales Associate to deliver world-class service under the G.U.E.S.T. program. You will greet customers, assess needs, explain product benefits, and process purchases at the POS while maintaining merchandising standards in a fast-paced environment.

Ideal candidates are customer-focused, able to multitask, and comfortable working nights, weekends, and holidays. Some locations may offer ear piercing responsibilities with strict safety guidelines.