Sales Associate

US Architect of the Capitol; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

US Architect of the Capitol is seeking a qualified individual for a GS-05 position at the Capitol Visitor Center in Washington, DC. The role emphasizes customer service, merchandise knowledge, and accurate cash handling in a public-facing retail setting.

The selected candidate must meet OPM qualification standards, including specialized experience. Duties focus on assisting visitors, processing transactions, and maintaining orderly customer service operations in a high-traffic environment.

Qualifications

• Experience assisting customers in a retail or hospitality environment.
• Ability to explain merchandise to customers and answer questions.
• Experience maintaining a cash drawer and handling transactions.

Responsibilities

• Provide assistance to customers in a retail or hospitality environment.
• Be knowledgeable about store merchandise to assist customers.
• Keep a cash drawer in a retail or hospitality environment.

Skills

Customer service

Cash handling

Retail knowledge

Job description

This position is located in the U.S. Capitol Visitor Center (CVC), the gateway to the U.S. Capitol and Congress. Our staff welcome visitors from around the world for tours of the historic rooms of the Capitol, educational programs and congressional events. Our goal is to inform, involve and inspire every visitor. This goal is supported by 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement.Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.It is available for your review on the OPM web site at OPM qualification standards

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-05 grade level must have at least 1 year of specialized experience equivalent to the GS-04 grade level obtained either in the public or private sectors. Specialized experience for this position is defined as having experience:

• Providing assistance to customers in a retail or hospitality environment;
• Being knowledgeable about store merchandise to assist customers; and
• Keeping a cash drawer in a retail or hospitality environment.