Service Center Supervisor & Engraving Specialist

Tiffany & Co.; New York (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Laurelton Jewelry in New York seeks a Service Center Coordinator to support the client servicing experience in the store’s service center. You’ll serve as manager on duty when a manager is unavailable, handle order flow, parts inventory, engraving/embossing services for Tiffany & Co.

products, and ensure orders meet servicing and quality standards. You’ll work with store leadership to maintain daily service levels, update management on status of service orders, and assist staff with servicing

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• Availability to work evenings and weekends.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• 2 years' experience in a retail, operations, or in a technical environment.
• Strong organizational skills.
• Ability to multi-task and adapt to shifting priorities.

Responsibilities

• The Coordinator analyzes and processes service orders, managing order logging, prioritization, and communication.
• Supports COM and stock repair orders with engraving/embossing services; reports issues to management.
• Acts as manager on duty, coordinates Service Center workflow and assists management on projects.
• Manages parts inventory, including cycle counts and ordering; resolves inventory issues.
• Liaises with Service Center staff and answers servicing questions from store personnel within time frames.

Skills

Communication

Organizational skills

Multi-tasking

Retail operations

Customer service

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office – Outlook & Excel

Job description

Laurelton Jewelry in New York seeks a Service Center Coordinator to support the client servicing experience in the store’s service center. You’ll serve as manager on duty when a manager is unavailable, handle order flow, parts inventory, engraving/embossing services for Tiffany & Co.

products, and ensure orders meet servicing and quality standards. You’ll work with store leadership to maintain daily service levels, update management on status of service orders, and assist staff with servicing