Seasonal Guest Experience Specialist

The Paper Store; Northborough (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Paper Store is seeking a Sales Associate to deliver world-class service in a fast-paced retail environment. You will greet customers, explain product features, and assist with upselling while maintaining merchandising standards and accurately processing POS transactions.

Ideal candidates have a customer-focused mindset, enjoy teamwork, and are able to stand for long periods. Training may include ear piercing where permitted, with strict safety compliance and guidelines.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to multitask while attending to customers and remaining flexible to business needs.
• Able to work well in a team environment.
• Proficient in using Microsoft Office and POS Systems.
• Must be able to stand for long periods and lift up to 50 lbs.
• Dress code must meet company standards and present a professional appearance.

Responsibilities

• Deliver world-class service and achieve sales goals.
• Greet and welcome customers warmly.
• Explain product features and benefits; provide in-depth knowledge.
• Suggest additional items to increase sales using effective techniques.
• Process checkout and handle POS transactions.
• Stock shelves and maintain merchandising standards.
• Maintain store cleanliness and safety.
• After training, perform ear piercings and provide safe, sanitary service where allowed.

Skills

Customer service

GUEST service

Product knowledge

Sales techniques

Multitasking

POS systems

Microsoft Office

Teamwork

Professional presentation

Communication

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is seeking a Sales Associate to deliver world-class service in a fast-paced retail environment. You will greet customers, explain product features, and assist with upselling while maintaining merchandising standards and accurately processing POS transactions.

Ideal candidates have a customer-focused mindset, enjoy teamwork, and are able to stand for long periods. Training may include ear piercing where permitted, with strict safety compliance and guidelines.