Engineering Success Center Lead, Student Support & Tutoring

Purdue University; West Lafayette (IN); On-site; USD 75,000 - 100,000; Full time

Job summary

Purdue University seeks an Assistant Director for the Engineering Success Center to lead academic-support initiatives, overseeing tutoring, exam prep, study tables, and workshops to strengthen student confidence and progress toward graduation.

The role manages a ~30-person peer tutoring team, coordinates services across Lambertus Hall and Shreve Hall, and partners with faculty and advisors to ensure accessible, effective engineering student support.

Qualifications

• Bachelor’s degree in education, counseling, student services, engineering, science or a related field
• Four (4) years of relevant experience in academic support, tutoring or learning-center operations, STEM student-success programming, or a related area.
• Equivalent combination of education and experience will be considered.
• Master’s degree preferred.
• Demonstrated experience recruiting, training, scheduling, supervising, coaching, or evaluating student employees is required.
• Experience managing a tutoring or learning center, operating programs in multiple locations, coordinating evening academic-support services, or assessing STEM student-success programs is preferred.

Responsibilities

• Lead planning, implementation, and day-to-day operation of academic-support services offered through the Engineering Success Center in Lambertus Hall and the residential tutoring location in Shreve Hall.
• Develop and maintain a coordinated portfolio of peer tutoring, exam preparation, study tables, workshops, and other academic-support activities based on student needs, course demand, research, and effective practices.
• Establish operating schedules, course coverage, service standards, communication processes, and procedures that support consistent and effective delivery across both locations.
• Manage the use of Engineering Success Center spaces, technology, equipment, and instructional resources. Identify and resolve operational challenges and recommend improvements to programs, processes, and systems.
• Lead the full employment lifecycle and functional supervision of approximately 30 peer tutors.
• Forecast staffing and course-coverage needs; recruit, interview, select, hire, onboard, train, schedule, coach, and evaluate tutors.
• Establish performance expectations and service-quality standards and address performance, attendance, conduct, and scheduling concerns.
• Convene and lead regularly scheduled tutor staff meetings to communicate operational updates, reinforce expectations, address emerging concerns, review student-support practices, and strengthen coordination across Engineering Success Center locations.
• Develop ongoing tutor training and professional-development opportunities.
• Develop and maintain an assessment plan for Engineering Success Center services. Track and analyze measures including student participation, utilization by course and location, repeat engagement, student satisfaction, confidence, tutor performance, academic performance, and other relevant Engineering Student Success indicators.
• Prepare reports and recommendations for Engineering Student Success and College leadership.
• Use data, research, and stakeholder feedback to evaluate program effectiveness, identify service gaps, improve operations, and inform decisions regarding staffing, course coverage, hours, and future programming.
• Build and maintain collaborative relationships with faculty, academic advisors, schools and departments, Residential Education, student-support offices, and other College and University partners.
• Coordinate referrals, outreach, communication, and academic-support initiatives that expand student awareness of and access to Engineering Success Center services.
• Provide coordinated academic and experiential support to key transfer and pathway populations, including students who transfer from the Atlanta University Center Consortium, participants in the Green 2 Gold program, and students entering through articulation agreement pathways. Assess the academic-support needs of these populations and connect students with tutoring, exam preparation, workshops, study groups, faculty and staff resources, and other appropriate Engineering Success Center or University services.
• Support students experiencing academic difficulty by connecting them with appropriate Engineering Success Center services and other College or University resources.

Skills

Communication

Interpersonal skills

Problem solving

Time management

Project management

Team player

Discretion

Engineering curriculum

Customer service

Education

Bachelor's degree

Master's degree preferred

Job description

Purdue University seeks an Assistant Director for the Engineering Success Center to lead academic-support initiatives, overseeing tutoring, exam prep, study tables, and workshops to strengthen student confidence and progress toward graduation.

The role manages a ~30-person peer tutoring team, coordinates services across Lambertus Hall and Shreve Hall, and partners with faculty and advisors to ensure accessible, effective engineering student support.