Engineering Manager - Network & Unified Communications

Overture Partners

Boston (MA)

On-site

USD 180,000 - 240,000

Full time

13 days ago

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Benefits offered by this job

Medical benefits

401(k) starting on day one

Life and disability insurance

Sick time as required by law

Job summary

Overture Partners seeks a Manager of Network Operations & Unified Communications Engineering Services to lead a complex enterprise environment through a major modernization while delivering hands-on technical leadership and people management.

You will guide a transformation that unifies voice and network operations, modernizes infrastructure, and builds cross-functional capabilities across UC and networking domains, serving thousands of endpoints and large-scale call center operations.

Qualifications

810+ years of progressive experience in network engineering, unified communications, voice engineering, or closely related infrastructure disciplines.
At least 5 years of experience in a formal management, technical leadership, supervisory, or senior team lead capacity.
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline.
Deep hands-on expertise with Cisco Unified Communications environments, including CUCM, SIP, CUBE, Webex, voice gateways, and enterprise VoIP technologies.
Strong enterprise networking knowledge spanning switching, routing, edge/access infrastructure, hardware provisioning, VLANs, QoS, and wireless networking.
Demonstrated success leading teams through organizational change, technology modernization, team integration, or operating model transformation.
Proven ability to mentor and develop engineers while building cross-training and professional growth plans.
Exceptional communication, stakeholder management, strategic thinking, and collaborative leadership skills.

Responsibilities

Partner with the Director of Network Services to define technology roadmaps, operational priorities, engineering standards, and long-term infrastructure strategy.
Lead the integration of voice and network operations personnel into a unified engineering organization focused on collaboration and continuous improvement.
Manage, mentor, and develop engineers across unified communications and networking disciplines.
Create professional development plans that expand voice engineering expertise into modern networking while strengthening network engineers understanding of SIP and VoIP architectures.
Provide technical oversight for a large-scale enterprise communications environment supporting thousands of endpoints, emergency communications systems, and high-volume call center operations.
Direct the engineering, maintenance, and lifecycle planning of Cisco unified communications technologies, including CUCM, Unity, CUBE, collaboration services, endpoints, and analog connectivity.
Oversee SIP trunking, carrier relationships, call-routing architectures, and related voice connectivity services.
Guide support for communications applications and integrations, including contact center, call recording, emergency communications, and E911-related platforms.
Ensure communications services integrate effectively with enterprise identity, authentication, and security technologies.
Provide leadership for enterprise edge and access networking across a large distributed infrastructure environment.
Oversee switching, wireless infrastructure, hardware lifecycle planning, provisioning standards, and connectivity strategies.
Partner with architecture and engineering stakeholders to optimize routing, VLAN design, QoS, voice and video performance, and network security segmentation.
Establish and refine standard operating procedures, incident response practices, escalation paths, and service performance metrics.
Drive continuous improvement initiatives that enhance reliability, operational maturity, technical documentation, and customer experience.