Unified Communications Engineer

DTG Consulting Solutions, Inc.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

DTG Consulting Solutions, Inc. is actively seeking a Unified Communications Engineer to evolve and manage our global voice and video infrastructure.

The role involves collaborating with IT Operations, Cybersecurity, and Networking to refine tooling, standards, and documentation across the UC landscape. You will bring 7+ years of hands-on Cisco UC experience, strong SIP/SBC knowledge, and a track record of automating processes via Python/PowerShell.

Qualifications

• 7+ years configuring and supporting Cisco UC and Collaboration product suite in multi-cluster environments.
• Expertise with Cisco UC Manager versions 14+ and SIP trunking/SBC implementation.
• Experience upgrading and maintaining Cisco UC products, including phones, softphones, and video endpoints.
• Knowledge of UC compliance products and modern voice recording/archiving solutions.
• Ability to create API automations using Python/PowerShell and integrate cloud-based conferencing with on-premise systems.

Responsibilities

• Grow, monitor, and manage our global voice and video infrastructure.
• Interface with IT Operations, Cybersecurity, and Networking to set standards and best practices.
• Develop tooling, monitoring, and documentation to reduce downtime and improve capacity planning.
• Troubleshoot and resolve issues using log analysis and cross-team collaboration.
• Support integrations with Webex, Zoom, Teams, and other conferencing platforms.

Skills

Cisco UC & Collaboration

Cisco Unified Communications Manager

SIP & SBC

API automation (Python, PowerShell)

Cloud conferencing integrations (Webex

Webex, Zoom, Teams integration

Log analysis & troubleshooting

Virtualization of UC apps

Cross-team collaboration

Tools

Verint

NiCE

Calabrio

Movius

LeapXpert

Smarsh

Job description

We are looking for a Unified Communications (UC) Engineer to help grow, monitor, and manage our global voice and video infrastructure. The UC team is responsible for all tasks and infrastructure related to collaboration and telephony. Projects include improving tooling and monitoring, deploying UC products and services, and executing software and hardware configuration changes globally, all while minimizing downtime for various collaboration services.

Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, juggling project-related tasks, and serving as an escalation point for users and other technology groups. You’ll interface daily with various tech teams across the firm—including IT Operations, Cybersecurity, and Networking—to provide capacity planning, develop standards and best practices, and improve documentation across our global UC infrastructure.

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.

About You

• Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:
• Cisco Unified Communications Manager versions 14+
• Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
• Deeply experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones, and video conferencing endpoints
• Knowledgeable about UC compliance products, and experienced with modern voice recording platforms (Verint, NiCE, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• Knowledgeable about Cisco APIs related to UC products, and experienced with creating API automations using Python, PowerShell, etc.
• Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure
• Comfortable troubleshooting custom API-based integrations with UC products and services
• Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability, and properly manage expectations with colleagues and users
• Familiar with the virtualization of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)
• Have a strong understanding of current security standards and expectations, and an ability to troubleshoot and use creative thinking to resolve issues