Engineering Manager, AI Agent Platform

PVH (Tommy Hilfiger/Calvin Klein); San Francisco (CA); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K retirement plan

Parental Leave

Fertility and family building benefits

Daily lunches in the office

Job summary

Decagon is seeking an Engineering Manager for the Agent Engineering team to lead engineers building and shipping best-in-class AI agents. You will work with leaders across industries, from finance to hospitality, to deliver scalable solutions at scale.

As a manager, you will mentor engineers, partner with customers, and tackle complex system challenges to ensure performance and reliability for millions of users.

Qualifications

• 1+ years of engineering management experience.
• 5+ years of software engineering experience.
• Proficiency with Python, Typescript and asynchronous programming.
• Experience leading teams building complex distributed systems or customer-facing products.
• Comfort digging into system failures within deep technology stacks.

Responsibilities

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions.
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization.
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon's agent platform and research efforts.
• Help define the technical strategy and roadmap for the future of AI-powered customer support.
• Support and mentor engineers through technical guidance, feedback and career development.
• Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession.

Skills

Engineering management

Python

Typescript

Asynchronous programming

Distributed systems

Enterprise customer experience

Mentoring engineers

Tools

Python

Typescript

Job description

Decagon is seeking an Engineering Manager for the Agent Engineering team to lead engineers building and shipping best-in-class AI agents. You will work with leaders across industries, from finance to hospitality, to deliver scalable solutions at scale.

As a manager, you will mentor engineers, partner with customers, and tackle complex system challenges to ensure performance and reliability for millions of users.