Engineering Manager, AI Agents — Equity & Impact

Decagon; New York (NY); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Take what you need vacation policy

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (401K)

Parental Leave

Daily lunches and snacks in the office

Job summary

Decagon is looking for an Engineering Manager in New York to lead a team that builds AI agents designed to improve customer interactions significantly. This role involves mentoring engineers and partnering with enterprise clients to develop scalable solutions.

Your experience in engineering management and software development will be essential in shaping the future of customer support at Decagon. You will work in a proven team committed to excellence, supported by flexible compensation and strong employee benefits.

Qualifications

• 1+ years of engineering management experience.
• 5+ years of industry experience in software engineering.
• Experience in leading teams on customer-facing products.

Responsibilities

• Lead a team building AI agents that outperform human agents.
• Partner with customers to translate operational pain points into solutions.
• Drive execution across the full lifecycle of agent deployments.

Skills

Python

Typescript

Asynchronous programming

Engineering management

Distributed systems

Communication skills

Job description

Decagon is looking for an Engineering Manager in New York to lead a team that builds AI agents designed to improve customer interactions significantly. This role involves mentoring engineers and partnering with enterprise clients to develop scalable solutions.

Your experience in engineering management and software development will be essential in shaping the future of customer support at Decagon. You will work in a proven team committed to excellence, supported by flexible compensation and strong employee benefits.