Engineering IT Specialist: Tech Support & Networking
University of Illinois at Urbana-Champaign
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Benefits offered by this job
Job summary
University of Illinois Urbana-Champaign seeks an IT Specialist to provide customer service and robust IT support for the Grainger College of Engineering. The role covers hardware/software deployment, network services, and cross‑functional collaboration to deliver reliable IT solutions.
The position emphasizes teamwork, autonomy, and growth, with on‑site work at Urbana-Champaign and potential hybrid arrangements per policy. Applicants should have IT experience and strong AD/LDAP knowledge.
Qualifications
- High school diploma or equivalent.
- Four years of IT-related work experience.
- College coursework in Information Technology or related discipline.
- Experience in customer service environment.
- Experience in workstation management on Windows, macOS, or Linux.
- Experience administering Active Directory, LDAP, or similar directory services.
Responsibilities
- Delivering excellent customer service in person, by phone, or email.
- Supporting instructional, research, and administrative IT customers.
- Assisting with hardware/software deployment and system/configuration tasks.
- Advising on network connections and optimizing performance.
- Coordinating with cross-functional teams to ensure service quality.
Skills
Education
Tools
Job description
University of Illinois Urbana-Champaign seeks an IT Specialist to provide customer service and robust IT support for the Grainger College of Engineering. The role covers hardware/software deployment, network services, and cross‑functional collaboration to deliver reliable IT solutions.
The position emphasizes teamwork, autonomy, and growth, with on‑site work at Urbana-Champaign and potential hybrid arrangements per policy. Applicants should have IT experience and strong AD/LDAP knowledge.
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