IT Specialist - Engineering IT Shared Services

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

University of Illinois Urbana-Champaign is seeking an IT Specialist for Engineering IT Shared Services within The Grainger College of Engineering. You will deliver end-user workstation, application, and system support to departments and users, focusing on instructional labs, classrooms, or research computing.

The role reports to IT Managers in the IT Operations – User Services division. Responsibilities include delivering excellent customer service, collaborating with IT professionals, and

Qualifications

• End-user workstation, application, and system support experience.
• Strong customer service and communication skills.
• Basic networking understanding (wired networks, file/print shares).

Responsibilities

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
• Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Building relationships with the customer community by proactively communicating information and discussing needs, initiatives, and service levels.

Skills

End-user support

Customer service

Networking basics

Team collaboration

Job description

IT Specialist – Engineering IT Shared Services – The Grainger College of Engineering – University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Specialist. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer‑centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross‑functional teams, and professional development and career‑advancement opportunities.
Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.
The IT Specialist provides end‑user workstation, application, and system support for assigned departments and users within the Grainger College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing. This position reports to the IT Managers within the IT Operations – User Services division, Engineering IT Shared Services.

Duties and Responsibilities

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
• Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
• Working to resolve customer satisfaction issues.

System and Network Support