Engineering IT Specialist: End-User & Research Support

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

University of Illinois Urbana-Champaign is seeking an IT Specialist for Engineering IT Shared Services within The Grainger College of Engineering. You will deliver end-user workstation, application, and system support to departments and users, focusing on instructional labs, classrooms, or research computing.

The role reports to IT Managers in the IT Operations – User Services division. Responsibilities include delivering excellent customer service, collaborating with IT professionals, and

Qualifications

• End-user workstation, application, and system support experience.
• Strong customer service and communication skills.
• Basic networking understanding (wired networks, file/print shares).

Responsibilities

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
• Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Building relationships with the customer community by proactively communicating information and discussing needs, initiatives, and service levels.

Skills

End-user support

Customer service

Networking basics

Team collaboration

Job description

University of Illinois Urbana-Champaign is seeking an IT Specialist for Engineering IT Shared Services within The Grainger College of Engineering. You will deliver end-user workstation, application, and system support to departments and users, focusing on instructional labs, classrooms, or research computing.

The role reports to IT Managers in the IT Operations – User Services division. Responsibilities include delivering excellent customer service, collaborating with IT professionals, and