Engineering-Focused Application Production Support

Intepros; Berwyn (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Intepros in Berwyn, PA is seeking an Application / Production Support Engineer to join our team. This role focuses on investigating application issues, troubleshooting code and performance problems, and identifying root causes to prevent recurrence.

You will work with development, QA, infrastructure, and business teams to resolve issues, monitor applications, run health checks, and automate processes. A development background and interest in growing toward Full Stack Engineering are ideal.

Qualifications

• Approximately 1–3 years of experience in application support, production environments, or software development.
• Experience with Java or comparable programming experience.
• Strong SQL experience.
• Hands-on troubleshooting and application analysis experience.
• Understanding of Root Cause Analysis and problem resolution.
• Experience investigating application performance issues.
• Bachelor’s degree in Computer Science, related discipline, or equivalent experience.

Responsibilities

• Investigate application failures and perform initial technical triage.
• Troubleshoot application and performance issues by reviewing code, logs, and application behavior.
• Conduct root cause analysis to determine why issues occurred and recommend solutions to prevent recurrence.
• Monitor applications and respond to alerts and incidents.
• Perform application health checks and validations following changes or significant incidents.
• Partner with development, QA, infrastructure, and business teams to resolve application issues.
• Provide recommendations for technical solutions and application improvements.
• Escalate issues to appropriate application or infrastructure teams when necessary.
• Identify opportunities to automate manual processes and improve application support.
• Maintain application documentation and operating procedures.
• Contribute to ongoing application reliability, performance, and technical improvements.

Skills

Troubleshooting

Root cause analysis

Development background

Analytical thinking

Education

Bachelor’s degree in Computer Science, related discipline, or equivalent experience

Tools

Java

SQL/Oracle

Python

Perl

Monitoring and alerting

Job description

Intepros in Berwyn, PA is seeking an Application / Production Support Engineer to join our team. This role focuses on investigating application issues, troubleshooting code and performance problems, and identifying root causes to prevent recurrence.

You will work with development, QA, infrastructure, and business teams to resolve issues, monitor applications, run health checks, and automate processes. A development background and interest in growing toward Full Stack Engineering are ideal.