Engineering App Support Lead - Production & Incident Expert

Intellectt Inc; Kansas City (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intellectt Inc. is seeking an experienced Application Support professional to manage production support, troubleshooting, and incident management for engineering applications. The role involves RCA, handling Sev-1/Sev-2 incidents, and close collaboration with business users.

The ideal candidate will have 10–13 years in application support within Engineering/EPC or related domains, strong ITIL understanding, and experience with the listed tools. Onsite/hybrid work arrangement as required.

Qualifications

• 10–13 years of Application Support/AMS experience.
• Engineering/EPC, Construction, Architecture, Infrastructure, or related domain experience.
• Strong production support and incident management experience.
• Good understanding of ITIL processes.
• Experience with 4+ of the following: Microsoft Office, Autodesk, SQL, CAD Applications, HQMS, Clarity.

Responsibilities

• Support engineering applications in a production environment.
• Handle Severity 1/Severity 2 incidents and restore services quickly.
• Troubleshoot applications, databases, and cloud environments.
• Perform RCA and support Incident, Problem, Change & Knowledge Management.
• Work with technical and business teams to resolve issues.
• Maintain proper issue tracking and support documentation.

Job description

Intellectt Inc. is seeking an experienced Application Support professional to manage production support, troubleshooting, and incident management for engineering applications. The role involves RCA, handling Sev-1/Sev-2 incidents, and close collaboration with business users.

The ideal candidate will have 10–13 years in application support within Engineering/EPC or related domains, strong ITIL understanding, and experience with the listed tools. Onsite/hybrid work arrangement as required.