Engineer, Global Product Support

ASM; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Global Product Support Engineer in Phoenix, AZ. This role involves serving as a system-level expert for next-generation ALD tools, collaborating with engineering teams, and ensuring product performance. Candidates should have a Bachelor's degree in engineering or 5+ years of experience with ALD semiconductor equipment.

The position offers a chance to lead product testing phases and directly influence new product designs. A willingness to travel 25-50% is required, along with strong technical curiosity and effective communication skills.

Qualifications

• Bachelor’s degree in engineering discipline or 5+ years of hands-on experience with ALD semiconductor equipment.
• Strong technical curiosity and ability to operate at a system level.
• Willingness to travel 25–50%, depending on the product development cycle.

Responsibilities

• Serve as the primary technical expert supporting new product development.
• Partner with various engineering teams to understand new platforms.
• Lead Alpha and Beta deployments, driving customer fab readiness.

Skills

Technical curiosity

System-level understanding

Effective communication

Education

Bachelor’s degree in engineering or 5+ years of experience with ALD semiconductor equipment

Job description

Global Product Support Engineer – Phoenix, AZ

At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.

What You’ll Do

In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:

• system‑level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
• Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases

hat We’re Looking For

• Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with ALD semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level
• Willingness to travel 25–50%, depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Apply today to be part of what’s next.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.