Engineer II, Global Product Support

ASM; Phoenix (AZ); On-site; USD 80,000 - 105,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Global Product Support Engineer to provide advanced technical support for semiconductor manufacturing equipment in Phoenix, Arizona. You will act as a key technical authority, collaborating globally to solve complex issues and enhance tool performance.

This position requires a Bachelor's degree in Engineering and at least 2 years of relevant experience. Your work will directly impact customer confidence and ASM’s reputation, making this an exciting opportunity for engineers focused on innovation.

Qualifications

• Minimum 2 years of experience with PECVD in semiconductor manufacturing.
• Proven experience diagnosing and resolving complex technical issues.
• Strong understanding of software-driven equipment.

Responsibilities

• Provide advanced technical support for complex electro-mechanical equipment.
• Diagnose, troubleshoot, repair, and debug issues.
• Act as the escalation point for standard troubleshooting paths.

Skills

Complex problem solving

Electro-mechanical systems

Analytical skills

Communication with technical and non-technical audiences

Education

Bachelor’s degree in Engineering (Mechanical or Electrical preferred)

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Be the Expert Others Rely On — Advance PECVD Technology at ASM

Global Product Support Engineer

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

In this role, you’ll serve as the go‑to technical authority, supporting advanced PECVD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

What You’ll Do

As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

What We’re Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

• Proven experience diagnosing and resolving complex technical issues
• Minimum 2 years of experience with PECVD in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Why ASM?

At ASM, you won’t just fix problems—you’ll prevent the next one. You’ll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.

This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.