Senior Engineer II, Technical Support

ASM; Phoenix (AZ); Hybrid; USD 95,000 - 120,000; Full time

Job summary

ASM in Phoenix, Arizona, is seeking a Senior Engineer II – Technical Support to lead early engagement and field readiness for new product introductions. The role involves collaboration with engineering and field teams, focusing on successful deployment of tools at customer sites.

Ideal candidates should possess a degree in a technical field, have significant experience in semiconductor tools installation, and demonstrate strong troubleshooting and customer service skills. Join ASM to advance in a fast-paced environment while working with cutting-edge technology.

Qualifications

• 3+ years of experience at ASM or directly related experience.
• 5+ years of experience in electronic or semiconductor industry preferred.
• Experience supporting tool installation in semiconductor fabs.

Responsibilities

• Lead early engagement and field readiness for new product introductions.
• Support and learn from initial tool builds at manufacturing facilities.
• Train local Field Service Engineers and ensure operational readiness.

Skills

Structured troubleshooting

Multitasking

Team collaboration

Customer service

Education

Bachelor’s degree in technical field

Associate’s degree with 6+ years of in-fab experience

Tools

Microsoft Word

Microsoft Excel

SharePoint

SAP

Job description

Senior Engineer II – Technical Support

Lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Act as a critical bridge between engineering, factory, and field teams, owning installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Drive customer satisfaction through readiness, quality, and rapid issue resolution.

What You Will Be Working On

• Work with a safety‑first mentality
• Engage early in the demo lab, working alongside Global Product Support (GPS)
• Support and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipment
• Partner with GPS and Field teams to install and bring up tools at customer sites
• Verify tool setup, startup, and operational performance meet specifications
• Train local Field Service Engineers (FSEs) and ensure full operational readiness
• Confirm local teams are fully qualified to independently support the tool
• Support regional escalations during NPI and drive rapid resolution
• Travel domestically and internationally as required (typically 50% minimum, including extended travel)

What We Are Looking For

• Bachelor’s degree in technical field (Engineering, Chemistry, Computer Science) or equivalent technical training OR Associate’s degree in technical field with 6+ years of in‑fab experience
• 3+ years of experience at ASM or directly related experience (ALD, PEALD, EPI, PECVD, CVD)
• 5+ years of experience in the electronic or semiconductor industry preferred
• Experience supporting tool installation, qualification, and ramp in semiconductor fabs
• Knowledge of structured troubleshooting (hypothesis‑based problem solving)
• Familiarity with escalation management and field support models

What Sets You Apart

• Experience with ASM platforms (XP8, Synergis, Intrepid, Prominis)
• Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
• Strong team collaboration skills with the ability to work independently and lead meetings
• Structured, logic‑based troubleshooting skills with the ability to coach others
• Ability to operate effectively in a fast‑paced, multifunctional environment independently
• Strong multitasking and organizational capabilities
• Advanced electrical, mechanical, and overall system knowledge (hardware, software, process)
• Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
• Excellent communication skills—clear, concise, and effective with peers, management, and customers
• Strong leadership qualities with the ability to mentor and develop others
• Acts as a role model while fostering strong internal and customer relationships

Why Join ASM?

We’re looking for engineers who can lead from the front—supporting new product introductions and ensuring successful tool deployment in high‑impact customer environments.

If you thrive in fast‑paced settings, enjoy solving complex technical challenges, and want to play a key role in bridging engineering and field operations, ASM offers the opportunity to grow your technical expertise and leadership capabilities while supporting cutting‑edge semiconductor technologies.

Apply Today

Apply now to be part of what’s next.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.