Senior Engineer, Global Product Support

ASM; Phoenix (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

ASM is seeking a Senior Global Product Support Engineer in Phoenix, Arizona, to provide expert technical support for advanced ALD technology. In this role, you will diagnose complex issues, collaborate globally, and ensure optimal product performance. This position allows you to engage directly with customers and travel up to 50%.

Applicants should have a Bachelor's degree in Engineering and at least 3 years of experience in semiconductor manufacturing. The role promises significant responsibilities and opportunities for growth at the forefront of semiconductor innovation.

Qualifications

• Minimum 3 years of experience with PECVD in semiconductor manufacturing environments.
• Strong understanding of electro-mechanical systems.
• Experience diagnosing complex technical issues.

Responsibilities

• Provide advanced technical support for complex electro-mechanical equipment.
• Diagnose, troubleshoot, repair issues escalated by field engineers.
• Engage directly with customers to resolve highly technical issues.

Skills

Technical problem solving

Electro-mechanical systems

Software-driven equipment

Customer communication

Analytical skills

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Job description

Be the Expert Others Rely On—Advance ALD Technology at ASM

Senior Global Product Support Engineer

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

In this role, you’ll serve as the go‑to technical authority, supporting advanced ALD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

What You’ll Do

As a Senior Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

What We’re Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Why ASM?

At ASM, you won’t just fix problems—you’ll prevent the next one. You’ll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.

This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status or any other characteristic protected by law.