It Desktop Engineer

Tata Consultancy Services Limited; Hopedale (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Disability insurance

Parental leaves

401K Plan

Training reimbursement

Commuter benefits

Vacation/Sick/Holidays

Job summary

Tata Consultancy Services Limited in Hopedale, MA is seeking an IT Engineer to provide Tier 1–2 EUC support onsite for warehouse users. You will manage incidents and service requests via ServiceNow, administer Active Directory/Azure AD accounts, and assist with hardware and network issues.

The role includes asset management, onboarding/offboarding, and coordination with L3/infrastructure teams. Salary ranges from $55,000 to $75,000 annually.

Qualifications

• Tier 1 & Tier 2 onsite IT support for warehouse users.
• Incident and service request management through ServiceNow.
• User account administration and access management.

Responsibilities

• Tier 1 & Tier 2 onsite IT support for warehouse users.
• Incident and service request management through ServiceNow.
• Support for PCs, laptops, RFID scanners, printers, mobile devices, and video conferencing equipment.
• User account administration (password resets, unlocks).
• Basic network and Wi‑Fi troubleshooting.
• Hardware installation and replacement coordination.
• IT asset and inventory management.
• User onboarding/offboarding support.
• End‑user training and guidance.
• Onsite support at nearby locations within service radius.
• Escalation to L3 and vendor teams.

Skills

EUC support

Incident handling

Onboarding/offboarding

Tools

ServiceNow

Active Directory

Azure AD

Job description

Job Description

Must Have Technical/Functional Skills

• Tier 1 & Tier 2 End User Computing (EUC) support for desktops, laptops, mobile devices, RF scanners, and printers.
• Strong experience with ServiceNow Incident, Service Request, and Escalation Management.
• Active Directory/Azure AD user administration, onboarding/offboarding, and access management.
• Basic network troubleshooting (LAN, Wi‑Fi, VPN, DNS, DHCP) and hardware break‑fix support.
• ITIL-based support operations with expertise in asset management, vendor coordination, and warehouse application support.

Roles & Responsibilities

• Tier 1 & Tier 2 onsite IT support for warehouse users.
• Incident and service request management through ServiceNow.
• Support for PCs, laptops, RF scanners, printers, mobile devices, tablets, and video conferencing equipment.
• User account administration (access requests, password resets, account unlocks).
• Basic network and Wi‑Fi troubleshooting.
• Support for approved business and warehouse applications.
• Hardware installation, configuration, and replacement coordination.
• IT asset and inventory management.
• User onboarding/offboarding support.
• End‑user training and guidance.
• Onsite support at nearby locations within the agreed service radius.
• Escalation and coordination with L3, infrastructure, application, and vendor teams.

Salary Range-$ 55,000-$ 75,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Hopedale, MA

Function: TECHNOLOGY

Role: Engineer

ID: 432765

Skills: EUC

Salary Range: $55,000 - $75,000