Engineer Computer Support Systems

Tata Consultancy Services; Concord (NC); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Concord, NC is seeking an L2 desktop support specialist to handle remote troubleshooting for Windows, Mac OS, and iOS environments. You will deploy drivers, patches, and manage policy configurations to ensure smooth end-user operations.

The role includes monitoring security patching, device enrollment, and incident remediation with SCCM and modern management tools, aligning with IT service desk objectives.

Qualifications

• Bachelor's degree in Computer Science
• Experience delivering desktop/L2 support across Windows and Mac OS environments
• Experience managing mobile device enrollment and patching (MDM JAMF, SCCM)

Responsibilities

• Provide remote L2 troubleshooting with remote control for end user issues
• Troubleshoot Windows 10/11, macOS, iOS, and standard software (Office, VPN, antivirus)
• Deploy device drivers and Windows patches; manage group policies and encryption
• Ensure security patching and compliance health for end user workstations
• Monitor user experience and elevate complex incidents to appropriate teams

Skills

Desktop support

Windows support

Mac OS support

iOS support

MDM JAMF

SCCM

VPN

MS Office

Education

Bachelor's degree in Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
  like MS Office/VPN/Anti-Virus/Skype etc.

• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks


• Deployment of device drivers and windows patch updates


• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices


• Manage the Security compliance health status of end user workstations


• Monitor security patching status and remedy deficiencies proactively


• Diagnoses, troubleshoot, resolve and elevate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

• Adjust configuration options as required to resolve defects identified while performing corrective action on a device


• Investigate desktop level incidents and identify root causes to be able to provide solutions.


• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities


• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot


• L2 Workstations operational support


• Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Salary Range: $56,000 -$60,000 year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.


• Time Off: Vacation, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE