Site Support Engineer

Tata Consultancy Services Limited; Westerville (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Job summary

Tata Consultancy Services Limited in Westerville, OH is seeking a Desk-side Engineer to provide on-site end-user support, resolve hardware and software issues, and maintain inventory. You will work with ServiceDesk and Remote Desktop teams to ensure SLA adherence and assist VIP users.

Responsibilities include testing, imaging, incident resolution, asset management, and coordination with procurement for hardware/software upgrades. Competitive salary and comprehensive benefits offered.

Qualifications

• 4–6 years of work experience in the relevant skills.
• Experience in providing deskside support.
• Knowledge of Windows desktop OS.
• Data Center, Network Operation Support.
• VIP user support experience.
• Excellent communication skills.
• Basic knowledge of reporting/ITSM Tool.

Responsibilities

• Desk side engineer for technical support for customers and their networked computers and peripherals.
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, printers, PDAs, iPhone/iPad & other smart devices.
• Break-fix, troubleshoot and resolve software issues; reimaging computers/hard drives.
• IMACD function including installation and decommission.
• Backing up and restoring user data, settings and associated systems administration activities.
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.
• Assist on Incident and Problem management activities.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.

Skills

Deskside Support

Windows Desktop OS

VIP User Support

Excellent Communication

Tools

ITSM Tool

Job description

Job Description

Must Have Technical/Functional Skills

• Experience in providing Deskside Support
• Knowledge of Windows Desktop OS
• Data Center, Network Operation Support
• Smart-hand support for Server, Network and End user computing
• Basic Knowledge of reporting/ITSM Tool
• Experience in supporting VIP users
• Excellent Communication
• 4-6 Years of work experience in relevant skills

Roles & Responsibilities

• Desk side engineer for technical support for customers and their networked computers and peripherals
• Duties include (but not limited to)
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• IMACD function including installation and decommission
• Backing up and restoring user data, settings and associated systems administration activities
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed
• Recommends and/or performs upgrades on systems to ensure longevity
• Works with procurement staff to purchase hardware and software
• Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
• Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
• Be available for Oncall support during afterhours as and when necessary
• Adhere to ticket response and resolution SLA's as agreed upon with the customer
• Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

Salary Range

$65,000 - $70,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Location

Westerville, OH

Function

TECHNOLOGY

Role

Engineer

ID

436623

Skills

Desktop

Salary Range

$65,000 - $70,000