System Administrator

Tata Consultancy Services Limited; Center Square (PA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Health, Dental &

Vision & Disability Insurance

401K Plan

Certification & Training Reimbursement

Vacation & Sick Leave

Job summary

Tata Consultancy Services Limited is seeking a Senior Engineer in Technology to provide L2/L3 end-user computing support in Blue Bell, PA. The role covers desktop, printer, VPN, and remote access issues with emphasis on Citrix, RDP, and VDI environments.

You will troubleshoot Office 365 suites (Outlook/Teams/Excel), manage packaging and deployment (Soft IMAC), and coordinate with IT teams for escalations. Strong communication and problem-solving skills are required.

Qualifications

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities): software installations, upgrades, patching; packaging and deployment support.

Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities): software installations, upgrades, patching; packaging and deployment support.
• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain knowledge base and documentation for known issues.

Skills

Strong troubleshooting

Analytical skills

Customer-centric mindset

Multi-priority management

Excellent communication

Desktop

Education

Bachelor of Computer Science

Tools

AnyDesk

TeamViewer

SCCM Remote Control

RDP

Citrix

VMware Horizon

Cisco AnyConnect

Pulse Secure

Fortinet

Microsoft Intune

Group Policy (GPO)

Office 365

Teams

OneDrive

SharePoint

Exchange/Outlook

Job description

Job Description

Must Have Technical/Functional Skills

Core EUC Support Skills

• Windows 10/11 troubleshooting
• Hardware & software issue resolution
• Active Directory (user management, group policies)
• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)

Remote Access & Connectivity

• Remote Desktop Protocol (RDP)
• Citrix / VMware Horizon (VDI environments)
• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)

Hardware & Peripherals

• Printer troubleshooting (network printers, drivers, spooler services)
• Laptop/Desktop imaging and support

Application & Productivity Tools

• Microsoft Office 365 troubleshooting
• Microsoft Teams, OneDrive, SharePoint support
• Email troubleshooting (Exchange / Outlook issues)

Soft IMAC (Install, Move, Add, Change)

• Application deployment & remediation
• Software packaging basics
• Patch management support

Endpoint Management Tools

• SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
• Microsoft Intune - Device & application management
• Group Policy (GPO)

Roles & Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities):
  • Software installations, upgrades, patching
  • Application compatibility fixes
  • Packaging and deployment support
• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain knowledge base and documentation for known issues.

Generic Managerial Skills, If any

• Strong troubleshooting & analytical skills
• Customer-centric mindset
• Ability to manage multiple priorities
• Excellent communication skills

Salary Range: $85,000 - $95,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Blue Bell, PA

Function

TECHNOLOGY

Role

Senior Engineer

ID

435340

Skills

Desktop

Salary Range

$85,000 - $95,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE