Receptionist

Covenant Living Communities and Services; Grand Rapids (MI); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid group term life and long

PTO & six paid holidays

403(b) with 3% employer match

Fitness center access

Life, AD&D insurance

Tuition assistance and Scholarships

Employee assistance program

Legal services, home/auto insurance, &

Pet Insurance

Job summary

Covenant Living Communities and Services in Grand Rapids, MI is seeking a Receptionist to greet residents, staff and visitors, answer calls, manage sign-in, and support the front desk operations. The ideal candidate will be organized, have a friendly telephone manner, and be comfortable handling emergencies and daily clerical duties.

Knowledge of Microsoft Office and a desire to work with older adults are preferred.

Qualifications

• High school education or equivalent is required.
• One year of secretarial training or clerical experience preferred.
• Strong interpersonal and written/verbal English communication.
• Calm demeanor in emergencies.
• Proficient with office equipment and basic IT.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and direct them to the appropriate individual, ensure sign-in and badge policy compliance
• Ensure reception desk and lobby are kept clean and organized after each shift
• Facilitate transportation requests, coordinate timing of transportation to residents and staff; place courtesy calls to residents
• Assist residents in signing up for programs and activities and collect payment
• Demonstrate how to use office equipment; monitor equipment; report supply needs to Lead Receptionist
• Sell postage stamps to residents and staff; receive packages; sort mail; log packages; inform residents/staff of pickups
• Facilitate maintenance requests and input into system; communicate urgent situations to appropriate staff
• Complete monthly charge sheets per procedure
• Support other departments in clerical duties as assigned
• Support Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash drawer including cash receipts and checks at the desk

Skills

Exceptional communication

Customer service

Telephone etiquette

Organizational skills

English proficiency

Teamwork

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

We Are Inspired to Serve. Join us!
Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

We Are Inspired to Serve. Join us!
Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

In This Role, The Receptionist Will

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator
• Support the Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

The Ideal Candidate Will Have

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range

$13.73 - $17.76 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $13.73 - $17.76 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.