Engagement Strategy Director — AI-Driven Omnichannel Growth

Fingerpaint Group; San Diego (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Fingerpaint Group in San Diego is seeking a Senior Director, Engagement Strategy to guide our capabilities across engagement, digital marketing, market research, and data strategy. You will lead teams to execute integrated omnichannel tactics and shape the engagement roadmap for key client accounts.

You will mentor the engagement team, collaborate with analytics, media, and marketing technology, and apply data-driven insights to customer journeys.

Qualifications

• 8+ years of engagement strategy, digital marketing, or project experience (pharma agency strongly desired).
• Proficient with AI Tools such as Gemini, Claude, and NotebookLM.
• Familiarity and comfort interacting with Google Analytics.
• Track record of implementing omnichannel strategies and cohesive ecosystem of tactics.
• Extensive experience leading brand/tactical planning and championing innovative ideation techniques.

Responsibilities

• Defines, teaches, and maintains agency engagement strategy philosophy and approaches
• Fosters innovation to expand and evolve our engagement and omnichannel services
• Experience with AI tools and focus on leveraging AI to enhance the quality of our work
• Bring together creativity and data to create compelling personal experiences that grow our clients’ business
• Incorporates and champions innovation and quality throughout the process and across all tactics
• Mentors engagement team members, discussing with each career interests, growth opportunities, and training
• Partners with other departments to ensure overall agency collaboration, particularly analytics, media and marketing technology
• Defines, interprets, and executes client digital and omnichannel strategy
• Have a vision and see the "big picture" of the brand-customer experience
• Frame the customers’ behavior trends/patterns, identify differences across customer segments, and apply all learning to their journey
• Bring a deep understanding of data resources and techniques related to market research, targeting, and measurement
• Employ a variety of methods, including market trends/gap analysis, segmentation, personas, customer journeys, content mapping, program architecture, data capture strategies, scoring models, and business process optimization

Skills

Engagement strategy

Digital marketing

Team leadership

Strategic thinking

Tools

Google Analytics

Gemini

Claude

NotebookLM

Job description

Fingerpaint Group in San Diego is seeking a Senior Director, Engagement Strategy to guide our capabilities across engagement, digital marketing, market research, and data strategy. You will lead teams to execute integrated omnichannel tactics and shape the engagement roadmap for key client accounts.

You will mentor the engagement team, collaborate with analytics, media, and marketing technology, and apply data-driven insights to customer journeys.