Engagement Specialist: Member Growth & Onboarding

Gateway Region YMCA; St. Louis (MO); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Gateway Region YMCA is seeking an on-site Membership Specialist to engage with members, welcome new arrivals and coordinate onboarding processes. You will schedule MYFITness appointments, connect members to programs, process registrations and drive retention through proactive outreach and personalized service.

In this role you will collaborate with Welcome Specialists, track member progress, support surveys and promotions, and participate in community events that promote our cause and volunteer

Responsibilities

• Engage in active listening with members to develop sustainable relationships, determine individual goals and interests
• Greet, Interview and tour future members (as needed)
• Ensures new member onboarding processes are complete
• Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment
• Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
• Connect with current members who have not received a MYFITness Appointment and schedule accordingly
• Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed
• Reach out to membership terminations to attempt to recover their membership propr to months end
• Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor
• Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
• Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions
• Assist with center and association member appreciation and recognition event(s) and program(s)
• Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities
• Coach members in support of their desired behavior change.
• Regularly checks on members progress in meeting personal and program goals.
• Preforms all other duties as assigned.

Job description

Gateway Region YMCA is seeking an on-site Membership Specialist to engage with members, welcome new arrivals and coordinate onboarding processes. You will schedule MYFITness appointments, connect members to programs, process registrations and drive retention through proactive outreach and personalized service.

In this role you will collaborate with Welcome Specialists, track member progress, support surveys and promotions, and participate in community events that promote our cause and volunteer