Membership Growth & Engagement Specialist

Old Colony YMCA; East Bridgewater (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Old Colony YMCA seeks a Member Recruitment & Engagement Coordinator to drive membership sales, recruit new members and connect retention strategies across branches. The role leverages community groups, grassroots outreach and promotions to generate leads and conversions.

You will train staff, oversee onboarding and app usage, manage events and ensure member experiences, while reconciling daily settlements. Flexibility for late-day events is required.

Qualifications

• Experience in sales, new member acquisition, prospecting and conversions.
• Ability to work in a fast-paced environment.
• Personal commitment to service and hospitality.

Responsibilities

• Meet and exceed membership sales goals and grow membership base.
• Execute membership recruitment strategies to attract new members into the facility.
• Train and evaluate staff on leading branch tours and onboarding.
• Follow up with prospects by phone, email, text and manage onboarding/app usage.

Skills

Membership sales

Staff training

Lead generation

Customer service

Communication

Education

Associate's Degree or equivalent experience

Job description

Old Colony YMCA seeks a Member Recruitment & Engagement Coordinator to drive membership sales, recruit new members and connect retention strategies across branches. The role leverages community groups, grassroots outreach and promotions to generate leads and conversions.

You will train staff, oversee onboarding and app usage, manage events and ensure member experiences, while reconciling daily settlements. Flexibility for late-day events is required.