Engagement Associate

JCC Association of North America; New York (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

403(b) retirement savings

Professional development

Free fitness membership

Program discounts

Job summary

The Marlene Meyerson JCC Manhattan, located on the Upper West Side, seeks an Engagement Associate to serve as the primary frontline ambassador for members, guests, and program participants. You will create a welcoming, informed, and seamless experience that reflects our hospitality values.

This holistic role spans Membership and program areas—Fitness, Camp, Nursery School—requiring tech fluency and a collaborative spirit to build lasting relationships and drive customer excellence across all

Qualifications

• High school diploma or equivalent required; Bachelor's preferred.
• 2-3 years in customer service, membership services, or related areas.
• Experience in telemarketing, sales, events, or community center ops strongly preferred.

Responsibilities

• Deliver welcoming, multi-channel communication (in-person, phone, email) and manage lobby flow.
• Provide high-touch support for membership, pricing, and tours.
• Process registrations, payments, changes; manage ticketing workflows.
• Handle POS transactions, cash handling, and daily reconciliations.
• Maintain CRM records and participant data with accuracy.

Skills

Customer service

CRM systems

Multichannel communication

Hospitality mindset

Office teamwork

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

POS system

Scheduling tools

Job description

Location and Job Title:

• Engagement Associate
• Marlene Meyerson JCC Manhattan
• 334 Amsterdam Ave
• New York, NY 10023

Principal Responsibilities:

The Marlene Meyerson Jewish Community Center in Manhattan is looking for an Engagement Associate to join our team! The Engagement Associate serves as the primary front-line ambassador for the Marlene Meyerson JCC Manhattan, creating a welcoming, informed, and seamless experience for members, guests, and program participants. As a proactive presence who views every interaction as an opportunity for connection, this role embodies the spirit of hospitality to ensure everyone in our diverse community feels seen, heard, and valued. You are not just providing service-you are creating a meaningful experience.

This position is holistic in scope, delivering knowledge and high-touch support across Membership and all programmatic areas-including Fitness, Camp, and Nursery School. The role demands tech fluency paired with a human touch, solution-minded thinking, and a collaborative spirit. The Engagement Associate builds lasting constituent relationships by understanding community needs, recommending tailored memberships and programs, resolving concerns, and driving customer excellence across every touchpoint.

KEY RESPONSIBILITIES

• Deliver welcoming, multi-channel communication (in-person, phone, email) while maintaining lobby order, guest entry flow, and conflict de-escalation.
• Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours.
• Process class and event registrations, payments, and changes, manage customer service ticketing workflows, and coordinate schedule changes or transfers.
• Manage point-of-sale (POS) transactions, secure cash handling, accurate daily reconciliations, and general office workflow tracking.
• Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

• Supportive, mission-driven work environment.
• Health Benefits such as Medical, Dental, and Vision Insurance + more.
• Paid Vacation Time + a generous offering of Federal and Secular Holidays.
• 403(b) Retirement Savings Account
• Opportunities for professional development and mentorship
• Access to all the JCC's cultural, learning, arts, and film programs
• Investment in professional development and leadership skills
• Free fitness membership for the pool and health club
• Discounts on other JCC programs

Work Schedule: This role is in office 5 days a week in the Upper West Side. The Welcome Desk is open from 9:00 AM-7:00 PM.

Salary Range: The position offers an annual salary of $55,000-$65,000, commensurate with experience.

The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.

Minimum Qualifications:

REQUIREMENTS

• High school diploma or equivalent required (Bachelor's degree preferred).
• 2-3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support required.
• Prior experience in telemarketing, sales, event environments, or community center operations strongly preferred. Familiarity with Non-Profit or Jewish organizations or practices is welcomed.
• Fully computer literate with a strong capability to learn and master JCC database systems, sales platforms, and scheduling tools, and digital team messaging/communication tools.

Salary:

$55,000 - $65,000

Agency Information:

The Marlene Meyerson Jewish Community Center in Manhattan

Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.