Engagement Manager II - Apple (App Modernization)

TEK Systems; United States; On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical vision

Critical Illness Insurance

401k retirement plan

Life Insurance

Disability coverage

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation

Benefits page URL

Job summary

TEKsystems Global Services is seeking an Engagement Manager II to lead delivery across multiple engagements, maintaining client satisfaction and ensuring timely, within-budget outcomes. The role emphasizes strategic relationship management, financial oversight, and cross-functional team leadership.

The position requires strong project management experience, effective communication, and a track record of successful client engagements. Travel to client sites may be required occasionally.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in project management.
• Excellent oral and written communication skills (English).
• Analysis and problem solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Oversee engagements varying delivery models, to ensure objectives are achieved, delivered on schedule and within budget.
• Builds rapport and maintains relationships with client stakeholders to understand long-term goals.
• Regularly informs stakeholders about progress, challenges, and results of engagement activities.
• Manage the financial aspects of engagements, including budgeting, forecasting, and profitability.
• Ensure efficient resource utilization across engagements and optimize team performance.
• Identify risks early and implement mitigation strategies.
• Prepare detailed performance reports and present to senior management and clients.
• Lead large engagement teams, mentor resources, and foster collaboration.
• Focus on client satisfaction and retention by delivering high-quality services.

Skills

Project management

Communication

Time management

People management

Problem solving

Risk management

Education

Bachelor’s Degree

Tools

CRM systems

MS Office

Job description

Overview

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Responsibilities

Essential Job Duties and Responsibilities:

• Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
• Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.

Behavioral Competencies and Responsibilities:

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
• Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Qualifications

Required Experience:

• Bachelor’s Degree or equivalent experience.
• Minimum of 5 years of experience in project management.
• Excellent oral and written communication skills (English language).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Preferred Experience:

• Experience in the IT Professional Services industry.
• Knowledge of CRM systems and customer engagement strategies.
• Certification in project management (PMP, PRINCE2, etc.).
• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

***Posting Close Date: 10/9/2026**

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $105,000 - $150,000 Potential bonus up to: $20,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits