Studio Operations Manager - (Digital Experience)

TEK Systems; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Bonus up to $15,000

Job summary

TEKsystems Global Services seeks a Studio Operations Manager I to execute on operational strategies that support the delivery of impactful work and efficient execution of scaled engagements.

This role is responsible for refining operational methods, identifying process gaps, supporting continuous improvement, maintaining documentation and databases, and training teams to foster a positive, collaborative, and high-performance environment that meets client and organizational needs.

Qualifications

• 3+ years of experience in operations, delivery management, or related field.
• Familiarity with operational tools, processes, and workflows.
• Experience managing day-to-day operations for clients or teams, including risk assessment, scenario planning, and issue resolution.
• Analytical, with the ability to assess workflows, tools, and metrics and identify areas for improvement.
• Knowledge of project management and resourcing tools.
• Experience in creating, maintaining, and optimizing documentation and databases.
• Experience supporting the onboarding and training of team members.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams and functions.
• Highly organized, adaptable, and detail-oriented with a strong work ethic.
• Passionate about professional growth and team collaboration.
• Bachelor’s degree preferred, but not required.

Responsibilities

• Execute on operational processes, tools, and workflows to enhance efficiency and scalability.
• Anticipate risks and challenges and create mitigation strategies alongside senior leadership.
• Maintain documentation, databases, and centralized repositories.
• Perform risk assessments and scenario planning to shifts in scope or timelines.
• Provide operational support to clients and internal teams, troubleshooting issues and removing roadblocks.
• Analyze current workflows, tools, and documentation, and identify opportunities for operational improvement.
• Support the implementation of best practices, SOPs, and tools to improve productivity and customer experience.
• Track and analyze internal success metrics and provide insights to inform decision-making.
• Collaborate with cross-functional teams to refine existing processes and reduce bottlenecks.
• Act as a point of contact for operational queries, providing support and updates.
• Work closely with other departments to ensure alignment and timely delivery of operational objectives.
• Partner with internal teams on the creation of training materials and documentation.
• Support in the training and onboarding of new team members.
• Foster a communicative, collaborative, and transparent team environment.
• Help promote a culture of excellence and continuous improvement.

Skills

Operations experience

Analytical skills

Communication

Team collaboration

Project management knowledge

Education

Bachelor's degree preferred

Tools

Documentation tools

Project management tools

Job description

Overview

We are seeking a Studio Operations Manager I to execute on operational strategies that support the delivery of impactful work and efficient execution of One North’s scaled engagements.

This role is responsible for refining operational methods, identifying process gaps, and supporting continuous improvement efforts to increase efficiency and foster a positive, collaborative work environment.

The responsibilities outlined below may adjust based on client and organizational needs.

Responsibilities

Responsibilities

Operational Support and Execution

• Execute on operational processes, tools, and workflows to enhance efficiency and scalability.
• Anticipate risks and challenges and create mitigation strategies alongside senior leadership.
• Maintain documentation, databases, and centralized repositories.

Client Optimization and Support

• Perform risk assessments and scenario planning to shifts in scope or timelines.
• Provide operational support to clients and internal teams, troubleshooting issues and removing roadblocks.
• Analyze current workflows, tools, and documentation, and identify opportunities for operational improvement.
• Support the implementation of best practices, SOPs, and tools to improve productivity and customer experience.
• Track and analyze internal success metrics and provide insights to inform decision-making.
• Collaborate with cross-functional teams to refine existing processes and reduce bottlenecks.
• Act as a point of contact for operational queries, providing support and updates.

Team Support and Collaboration

• Work closely with other departments to ensure alignment and timely delivery of operational objectives.
• Partner with internal teams on the creation of training materials and documentation.
• Support in the training and onboarding of new team members.
• Foster a communicative, collaborative, and transparent team environment.
• Help promote a culture of excellence and continuous improvement.

Qualifications

Skills & Qualifications

• 3+ years of experience in operations, delivery management, or related field.
• Familiarity with operational tools, processes, and workflows.
• Experience managing day-to-day operations for clients or teams, including risk assessment, scenario planning, and issue resolution.
• Analytical, with the ability to assess workflows, tools, and metrics and identify areas for improvement.
• Knowledge of project management and resourcing tools.
• Experience in creating, maintaining, and optimizing documentation and databases.
• Experience supporting the onboarding and training of team members.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams and functions.
• Highly organized, adaptable, and detail-oriented with a strong work ethic.
• Passionate about professional growth and team collaboration.
• Bachelor’s degree preferred, but not required.

***Posting Close Date: 9/29/2026***

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• US Salary range:$79,700-$119,600 Potential bonus up to: $15,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits