Engagement Manager

Coforge; San Diego (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An IT Services Firm in San Diego is seeking a Senior Engagement Manager to develop strategic client relationships. This role focuses on driving business growth, optimizing profitability, and enhancing customer satisfaction. The ideal candidate will have over 15 years of relevant experience and a proven ability to manage client revenue streams effectively. Competitive benefits package included.

Qualifications

• 15+ years of experience in relevant fields.
• Proven track record of delivering and growing client revenue streams.
• Strong financial acumen with experience managing profit margins.

Responsibilities

• Own end-to-end client engagements to meet revenue and margin targets.
• Track and minimize customer attrition through proactive strategies.
• Present quarterly business reviews focused on key KPIs.

Skills

Business Growth

Optimize Profitability

Maximize Customer Satisfaction

Stakeholder Management

Strategic Hiring

Job description

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This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $180,000.00/yr

Coforge is seeking a Senior Talent Acquisition Specialist with expertise in Digital Engineer & Leadership Hiring, Strategic Hiring, and Stakeholder Management.

Job Details

Job Title / Role: Engagement Manager

Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.

Experience: 15+

Shift: General.

Mode: On-Site.

We at Coforge are seeking an Engagement Manager with the following skill set:

• The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
• This role requires a proactive leader who can balance commercial objectives with operational excellence.

Key Responsibilities:

• Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
• Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
• Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
• Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
• Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
• Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
• Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
• Required Skills and Competencies: Proven track record of consistently delivering and growing client revenue streams.
• Strong financial acumen with experience managing profit margins in client-facing operations.
• Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
• Demonstrated ability to reduce attrition through engagement strategies and retention planning.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a data-driven approach to decision-making and continuous improvement.

Seniority level

Director

Employment type

Full-time

Job function

IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)