Engagement Manager

Crossing Hurdles; San Francisco (CA); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Unlimited PTO

In-office lunches

Job summary

A leading recruitment firm seeks an Engagement Manager to join a venture-backed AI company in insurance. The role involves owning customer onboarding, maintaining a book of business, and collaborating with founders to enhance processes. The ideal candidate has 4+ years in consulting or customer implementation, excellent project management skills, and a degree from a top university. This mid-senior level position offers significant ownership and growth potential.

Qualifications

• 4+ years of experience in consulting or customer implementation roles.
• Prior experience working with insurance or financial services customers.
• Strong ability to explain complex concepts to non-technical users.

Responsibilities

• Own customer onboarding and success end-to-end.
• Maintain and grow a book of business.
• Work closely with founders to implement scalable processes.

Skills

Project management skills

Technical intuition

Customer implementation

Education

Undergraduate degree from a top‑50 university

Job description

This range is provided by Crossing Hurdles. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00/yr - $300,000.00/yr

Direct message the job poster from Crossing Hurdles

Founder | Recruitment Consultant | Helping Companies Hire Better | Ex-Career Coach | Ex-Snapdeal, HP, NITI Aayog, Gartner, CBSE

Crossing Hurdles is a global recruitment firm partnering with leading US-based AI and SaaS startups. We are hiring for a client building domain‑specific AI teammates for the insurance industry. Their AI automates complex workflows like submission intake, underwriting audits, and policy comparisons, supporting customers writing over $15B+ in insurance premiums across all 50 US states.

Role: Engagement Manager

Location: San Francisco, US | On‑site (5 days in office)

YOE: 4+ years of experience in consulting, customer success, implementation, or insurance‑focused roles

Benefits: Dental and Health insurance, Unlimited PTO, In‑office Lunches

About the Role

We are looking for the first Engagement Manager to join a fast‑growing, venture‑backed AI company in insurance. This is a high‑impact role for a top‑tier business operator who thrives in a hands‑on environment and wants to sit at the center of customers, product, and execution.

This person will own customer onboarding and success end‑to‑end, maintain and grow a book of business, and work closely with founders and engineers to turn customer feedback into scalable processes and product improvements.

Ideal Qualifications

• 4+ years of experience as a consultant (e.g., MBB) or in customer implementation roles
• Prior experience working with insurance or financial services customers
• Strong technical intuition with the ability to explain complex concepts to non‑technical users
• Excellent project management skills and ability to drive cross‑functional initiatives
• Undergraduate degree from a top‑50 university

Why you should consider joining

• Backed by top‑tier investors including a16z and Y Combinator
• Supporting customers writing $15B+ in premiums at scale
• First customer success hire with real ownership to build processes from the ground up
• Direct exposure to founders and product leadership
• Clear path to grow into a senior leadership role as the company scales

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

Financial Services and Insurance