Engagement Manager

BlackLine Systems, Inc.; United States; Remote; USD 84,000 - 105,000; Full time

Job summary

BlackLine Systems, Inc. is seeking an Engagement Manager to guide customers through pre-sales and delivery, coordinating cross-functional teams and ensuring successful implementation of BlackLine solutions.

You will assess customer needs, develop plans, manage budgets and timelines, and maintain executive-level relationships across customer, partner and BlackLine teams. This role requires strong communication, problem-solving, and multi-project prioritization in a fast-paced SaaS environment.

Qualifications

• At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environments.
• Bachelor's degree or equivalent work experience.
• Experience in a revenue-driven environment (e.g., Time and materials billing).
• Experience presenting to diverse groups across organizational levels.
• SaaS industry and ERP (SAP/Oracle) familiarity is preferred.

Responsibilities

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
• Lead presales collaborations to assess scope, effort, products and timing.
• Develop delivery strategy for large-scale partner implementations and create project plans with budgets and resources.
• Provide leadership to the project team and monitor milestones, scope, timeline and budget.

Skills

Engagement Mgmt

Project Mgmt

Consulting Services

Professional Services

SaaS Industry

ERP Systems (SAP/Oracle)

Education

Bachelor's degree or equivalent

Job description

Make Your Mark: Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

You’ll Get To:

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams Develop a delivery strategy for large scale partner implementation projects Create customer project plans complete with budgetary information and resource needs Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones Define project success criteria and communicate them to all stakeholders Provide status updates cross-organization Track and report project financials against estimate; resolve budget issues as they arise Manage project scope, timeline and budget changes Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards Identify, manage and mitigate project risk Act as the escalation point when issues arise with the customer or partner on engagements Identify potential upsells to increase revenue and build brand awareness Complete other projects duties as assigned

What You’ll Bring:

At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment Bachelor's degree or equivalent work experience Previous project management experience in a revenue driven environment (e.g. Time and materials billing) Demonstrated successful completion of complex enterprise-level client implementation projects Proven experience to balance multiple projects at any given time and stay on top of all details Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support. Experience with large scale ERP systems including SAP and Oracle Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience Excellent communication skills, strong organizational skills and attention to detail Effective problem-solving and conflict resolutions skills Ability to deliver world‑class service and high‑impact results while navigating challenging situations Ability to manage self and others under pressure and time‑sensitive deadlines Ability to facilitate and harness cross‑team collaboration working with teams in‑person and virtually

Preferred Skills:

2 years of experience in the audit/accounting industry PMP certification Customer‑oriented approach Sharp business acumen Excellent verbal and written communication abilities Thrive at BlackLine

Because You Are Joining:

A technology‑based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem‑solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range: $84,000.00-$105,000.00 Pay Transparency Statement: Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans. We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive. BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form. Accommodations: BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form. Wondering what it’s like to work at BlackLine? Don’t take our word for it. We’ve been voted Best Place to Work by Inc. Magazine four years in a row. Built in LA ranks us in their top 100 Best Places to Work in LA. Reviewers on Glassdoor say we have “smart and kind people,” “phenomenal culture,” and “good work/life balance.” Sound good?

At BlackLine, we follow a comprehensive recruitment process which is undertaken by our talent acquisition team. We conduct personal interviews of all potential job seekers and do not follow practice of making employment offers based solely on a candidate’s resume. We do not solicit any payment under the name of security deposit and/or visa/work‑permit processing fee, etc., either refundable or non‑refundable, at any stage of the recruitment process. Openings at BlackLine are listed on our career webpage in addition to being advertised in job portals. Job seekers are requested to be vigilant of any fraudulent or suspicious activities in protection of their interest. BlackLine shall not be held liable for any loss or damage, direct or indirect, incurred as a result of this act.