Engagement Billing Specialist - Hybrid

University of Colorado System; Aurora (CO); Hybrid; USD 34,000 - 41,000; Full time

Job summary

The Engagement Operations Professional role at University of Colorado Anschutz Innovations supports the post-execution billing lifecycle for faculty and provider consulting engagements. You will help manage the CUI Consulting Billing inbox, report consulting hours, initiate customer billing, assist with vendor setup, and respond to payment-status inquiries.

This position combines high-volume communication, careful data management, workflow coordination, and process improvement to ensure requests

Qualifications

• A bachelor's or advanced degree from an accredited institution in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.
• Experience with billing, invoicing, accounts receivable, vendor onboarding, contract administration, customer service, or professional-services operations.

Responsibilities

• Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, using established procedures, templates, categories, and escalation pathways.
• Review submissions from faculty, providers, and administrators reporting hours or services completed under executed consulting agreements; verify that required billing information is present and follow up on incomplete submissions.
• Prepare, coordinate, or route billing requests to the appropriate team member, and maintain clear records of request status, outstanding information, next steps, and completion.
• Respond to routine questions from providers, administrators, customers, and other partners regarding invoicing requirements, billing status, payment timing, and process expectations using approved communication templates and guidance.
• Coordinate routine vendor setup communications with third-party organizations, including gathering and routing required forms or institutional information while escalating tax, legal, compliance, or nonstandard requests to the appropriate staff member.
• Maintain accurate and complete records across the contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key fields such as parties, providers, rates, contract dates, billing contacts, payment terms, and engagement status.
• Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other resources that support consistent service and operational continuity.
• Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement practical process improvements that reduce repetitive work and improve transparency for all parties.
• Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.

Skills

Written communication

Attention to detail

Organizational skills

Independent work

Education

Bachelor's degree

Advanced degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The Engagement Operations Professional role at University of Colorado Anschutz Innovations supports the post-execution billing lifecycle for faculty and provider consulting engagements. You will help manage the CUI Consulting Billing inbox, report consulting hours, initiate customer billing, assist with vendor setup, and respond to payment-status inquiries.

This position combines high-volume communication, careful data management, workflow coordination, and process improvement to ensure requests