Engagement & Billing Operations Specialist

University of Colorado System; Aurora (CO); Hybrid; USD 34,000 - 41,000; Full time

Job summary

University of Colorado Anschutz Innovations is hiring an Engagement Operations Professional (PERA Retiree) to support post-execution billing for faculty and provider consulting engagements. The role focuses on managing the billing inbox, coordinating submissions, and ensuring accurate data across contracts and invoicing systems.

The position requires meticulous data handling, clear communication, and an ability to improve processes while working in a hybrid environment on the Anschutz Medical

Qualifications

• Bachelor's degree in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.

Responsibilities

• Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, using established procedures, templates, categories, and escalation pathways.
• Review submissions from faculty, providers, and administrators reporting hours or services completed under executed consulting agreements; verify that required billing information is present and follow up on incomplete submissions.
• Prepare, coordinate, or route billing requests to the appropriate team member, and maintain clear records of request status, outstanding information, next steps, and completion.
• Respond to routine questions from providers, administrators, customers, and other partners regarding invoicing requirements, billing status, payment timing, and process expectations using approved communication templates and guidance.
• Coordinate routine vendor setup communications with third-party organizations, including gathering and routing required forms or institutional information while escalating tax, legal, compliance, or nonstandard requests to the appropriate staff member.
• Maintain accurate and complete records across the contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key fields such as parties, providers, rates, contract dates, billing contacts, payment terms, and engagement status.
• Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other resources that support consistent service and operational continuity.
• Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement practical process improvements that reduce repetitive work and improve transparency for all parties.
• Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.

Skills

Outlook

Excel

Word

Data management

Education

Bachelor's degree

Tools

CRM system

Ticket queue

Shared inbox

Job description

University of Colorado Anschutz Innovations is hiring an Engagement Operations Professional (PERA Retiree) to support post-execution billing for faculty and provider consulting engagements. The role focuses on managing the billing inbox, coordinating submissions, and ensuring accurate data across contracts and invoicing systems.

The position requires meticulous data handling, clear communication, and an ability to improve processes while working in a hybrid environment on the Anschutz Medical