Engagement Billing & Ops Specialist

University of Colorado; Aurora (CO); Hybride; USD 34 000 - 41 000; Temps partiel

Résumé du poste

The University of Colorado in Aurora is seeking an Engagement Operations Professional to support post-execution billing for faculty and provider consulting engagements. You will manage the CUI Consulting Billing inbox, coordinate billing requests, and maintain complete records across invoicing workflows.

The role blends high-volume communication with data management, process coordination, and continuous improvement, ensuring timely acknowledgments and escalation as needed to keep billing moving

Qualifications

• Bachelor’s or advanced degree in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
• Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
• Demonstrated experience managing detailed tasks, written communications, or administrative workflows with accuracy and timely follow-through.

Responsabilités

• Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, using established procedures, templates, categories, and escalation pathways.
• Review submissions from faculty, providers, and administrators reporting hours or services completed under executed consulting agreements; verify that required billing information is present and follow up on incomplete submissions.
• Prepare, coordinate, or route billing requests to the appropriate team member, and maintain clear records of request status, outstanding information, next steps, and completion.
• Respond to routine questions from providers, administrators, customers, and other partners regarding invoicing requirements, billing status, payment timing, and process expectations using approved communication templates and guidance.
• Coordinate routine vendor setup communications with third-party organizations, including gathering and routing required forms or institutional information while escalating tax, legal, compliance, or nonstandard requests to the appropriate staff member.
• Maintain accurate and complete records across the contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key fields such as parties, providers, rates, contract dates, billing contacts, payment terms, and engagement status.
• Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other resources that support consistent service and operational continuity.
• Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement practical process improvements that reduce repetitive work and improve transparency for all parties.
• Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.

Connaissances

Microsoft Outlook

Excel

Word

Shared electronic records

Administrative workflows

Formation

Bachelor’s or advanced degree in business, finance, accounting, public administration, health administration, information systems, communications

Description du poste

The University of Colorado in Aurora is seeking an Engagement Operations Professional to support post-execution billing for faculty and provider consulting engagements. You will manage the CUI Consulting Billing inbox, coordinate billing requests, and maintain complete records across invoicing workflows.

The role blends high-volume communication with data management, process coordination, and continuous improvement, ensuring timely acknowledgments and escalation as needed to keep billing moving