Engagement Billing & Operations Specialist

CU Denver; Aurora (CO); Hybrid; USD 34,000 - 41,000; Full time

Job summary

The University of Colorado Anschutz Innovations seeks an Engagement Operations Professional to support the post-execution billing and invoicing lifecycle for faculty and provider consulting engagements. The role centers on managing the CUI Consulting Billing inbox, ensuring accurate billing information, and coordinating invoicing requests for timely processing.

This position emphasizes high-volume communication, careful data management, workflow coordination, and ongoing process improvements to

Qualifications

• Bachelor's or advanced degree in business, finance, accounting, public administration, health administration, information systems, or related field.
• Experience using Outlook, Excel, Word and shared electronic records or databases.
• Demonstrated ability to manage detailed tasks, written communications, or administrative workflows accurately.

Responsibilities

• Monitor and manage the CUI Consulting Billing inbox during working hours using established procedures.
• Review submissions from faculty, providers, and admins; verify billing information and follow up on incomplete submissions.
• Prepare and route billing requests, maintaining clear status records and next steps.
• Respond to routine invoicing questions using approved templates and guidance.
• Coordinate vendor setup communications with third‑party organizations, escalating nonstandard requests.
• Maintain records across contracting and invoicing databases, validating key fields and engagement status.
• Develop desk procedures, response templates, and tracking tools to support consistent service.
• Analyze recurring questions and data-quality issues; recommend process improvements.
• Prepare basic activity summaries and operational metrics.

Skills

Exceptional written communication

Customer service

Attention to detail

Prioritization

Independent work in remote environment

Excel proficiency

Organizational skills

Analytical skills

Process improvement

Education

Bachelor's or advanced degree in business/finance/public administration/health administration/information systems/communications

Tools

Microsoft Outlook

Excel

Word

Shared databases

Job description

The University of Colorado Anschutz Innovations seeks an Engagement Operations Professional to support the post-execution billing and invoicing lifecycle for faculty and provider consulting engagements. The role centers on managing the CUI Consulting Billing inbox, ensuring accurate billing information, and coordinating invoicing requests for timely processing.

This position emphasizes high-volume communication, careful data management, workflow coordination, and ongoing process improvements to